Chapman Ford

All the salespeople were very friendly and helpful. Thanks to everyone who didn't mind me bothering them over the 8 months between order and receiving. Thanks to everyone who didn't mind me bothering them over the 8 months between order and receiving. More

The worst experience I've ever had! I wouldn't go back there if that was the last dealership around!! Very untrustworthy!! Take it anywhere else I wouldn't go back there if that was the last dealership around!! Very untrustworthy!! Take it anywhere else More

My wife, an Asian immigrant, went here to look at a Ford Ranger that was listed on the internet. Although we are wealthy, we don’t flaunt wealth. Perhaps the salesman considered her a pauper since she was t Ranger that was listed on the internet. Although we are wealthy, we don’t flaunt wealth. Perhaps the salesman considered her a pauper since she was there to look at a base model since it will be a work truck for our ranch. He made it clear they only had fully loaded models, “To pricey for you”. Who says something like that to a stranger? A potential customer?? He didn’t even take the time to introduce himself!!! No business card? xxx? Clearly doesn’t think she can afford a car! While I don’t mind dealing with crappy people everyday and I can withstand a little abuse, it really upsets me that someone would treat my wife, the kindest and most gentle person I’ve ever met, like she’s trash. Went to Bell ford and bought a car from a real salesman More

Chapman Ford is advertising vehicles that they do not have in their inventory. nor are they available at all, nor are they on order to their lot - they are special order vehicles (and vehicles that you c have in their inventory. nor are they available at all, nor are they on order to their lot - they are special order vehicles (and vehicles that you cannot order at the moment). The fact that Chapman is advertising these vehicles (showing "5 miles" and with a specific color/model/package) is super misleading, and frankly, bad business. More

Chapman service was exceptional! I have a new F-150 that I’ve completed all service at Chapman even though I bought it at a different dealer. What I appreciate is their clear commun I have a new F-150 that I’ve completed all service at Chapman even though I bought it at a different dealer. What I appreciate is their clear communication and positive experience delivered when I arrive. In addition, if they make a mistake—-they fix it. None of us are perfect—it’s about how you fix it and make it right. Bob is one of their service leaders and he supports his team in delivering great service! Thanks Bob! More

From initial order through delivery Michael Brill was pleasant and honest. Whenever a question would arise he would try to answer and if he did not have the answer he would find someone who did. There wa pleasant and honest. Whenever a question would arise he would try to answer and if he did not have the answer he would find someone who did. There was never any typical dealer xx one expects. I did have to pay full MSRP and about a $1000 in add on but for a MachE that was expected. The price did increase after the order was submitted but the dealership honored the original price. there was no attempt to increase the price from what was initially agreed to. I was impressed buy Chapman Ford and especially Michael Brill. More

I would like to give a Big Texas Shout out to Tim Beal, service Advisor and Richard Sutton,Transmission Tech. These two individuals were so helpful in getting my wife and i back on the road. Two stranded s service Advisor and Richard Sutton,Transmission Tech. These two individuals were so helpful in getting my wife and i back on the road. Two stranded strangers from N Central Texas with transmission problems and on a tight schedule. Tim ordering parts to be on hand at our arrival and keeping us informed. Richard making the correct diagnosis of the problem and busting his rear finishing the car in front of us so we could be attended too. (Teamwork) The professional staff at Chapman Ford just can't be beat. While waiting for repairs to be made,our visit with Milton Ward, David Kohler was most enjoyable. What a Great TEAM Chapman Ford I would trust these Folks More

Excellent service. Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Grea Prompt and professional. Tom, my service writer, is very informative and easy to talk to. He went above and beyond to get me in and out quickly. Great job! More

Jamie Palmisano “Internet Sales Director” employs the shadiest of business practices to bait and switch customers. Written offers from her were blatantly ignored and then more fees were added, drasticall shadiest of business practices to bait and switch customers. Written offers from her were blatantly ignored and then more fees were added, drastically effecting the original offer. When conversation continues, she will publicly accuse you of not being able to afford the vehicle anyway. Pathetic excuses from a predatory salesman, if you love a bait and switch, come to Chapman. More

Amie was amazing. I arrived at the dealership early, and she arranged for a co-worker to meet with me and help with the sales. Amie ended up finishing the sales due to the time required to inspect the truck she arranged for a co-worker to meet with me and help with the sales. Amie ended up finishing the sales due to the time required to inspect the truck. What an amazing experience, well done Amie. More