Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
377 Reviews
Closed Today
View All Hours
Hours
377 Reviews of Chapman Ford Northeast Philadelphia - Service Center
Sort by
December 26, 2016
2017 Mustang GT nightmare Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the dee Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the deer wasn't the worst part. Ford roadside assistance took the car to Chapman Ford Northeast where it had been purchased for repair. After 2 1/2 weeks I'm told to come get the car. It is covered in dirt and they tried to pass off damage on the passenger seat they had done without even mentioning it - thinking that I would just take the car. They hadnt painted the hardware and the fender and hood didn't lineup. The second time they told me to come pick it up it had missing paint, burnt through clearcoat, overspray everywhere and dirt all throughout the finish. At this point I refuse the car for a second time. The third time they called to have me come pick it up I got less than 2 1/2 miles on the Roosevelt Boulevard on a Friday during rush hour traffic where it proceeded to die. After three times of getting it started it died right in their driveway. Shop manager says that it was a broken part on the air intake. The fourth time and final time the car was there I had them deliver it to me at work. During my ride home the coolant light came on. Turns out it was low on coolant. Upon initial inspection of the vehicle in the daylight there are actual bolts hanging out of the front that haven't been tightened; connectors that are not connected and the housing for the fan is pressed up against the raditor support member. Due to the safety of myself and the mechanical anesthetic well-being of my vehicle there is no way that they can get a fifth chance. I cannot implore consumers enough to stay away from Chapman. They appear to have little to no knowledge regarding Ford quality standards. That is in fact if there are any Quality standards left at ford. The body shop manager proceeded to tell us that The quality of this repair would be accepted by 99% of people. Do you want to be one of Chapman Ford 99% that inferior is good enough? The deer happened 11/18... The car was dropped off back to me 12/22......needless to say this is all well documented photos , videos, emails. If you find yourself in an unfortunate position with Chapman Ford you must be thorough as they will do as little as possible with maximum financial benefit and no regard for safety or customer satisfaction. More
by Ccarr31
Employees Worked With
Keith summers, lauren (didnt get last name) jim casey.
November 30, 2015
Service Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day on Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day one, I told service and they charged me to fix the problem but never addressed anything. So still I am waiting for parts that I paid for that are not here, months later. But they tell me they will call me, what a joke. Do not buy here, you will not be satisfied . More
by Luvmytt78!
Employees Worked With
All
June 07, 2015
Service department horrible I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not int I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not intersted in your problem. My back breaks started making noise 2 days ago and I was told by another mechanic that the driver side back break was totally worn and rubbing on the router. When I suggested that this was defective and should be covered under warranty he quickly said no he would have to look at it it could be the way I drive. If both back breaks were worn I might agree but only one is. He was trying to get off the phone and didn't even have my name so I could come in Monday. I hung up called Winner Ford in Cherry Hill and had a totally different experience I have an appointment first thing Monday and spoke with a helpful service advisor. Chapman will not be getting any future business from me. More
by AGJ06
Employees Worked With
Didn't get his name
January 25, 2014
Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman. More
by sherperr
Employees Worked With
scott- mechanic, renee receptionist
September 12, 2012
Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting me a lawyer because i was rip off. More
by Rmcalle8
Employees Worked With
Bob
June 01, 2012
Every time I go in for service, I'm in there for 4+ hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system hours, last time I was in there for just an oil change and tire rotation and was there for 6 hours!!! I got there today at 8 am to have my ac system checked, was told it would be a while, which I understood. Was told around 9:30 that it needed a part that should arrive around noon, ok, no problem. I saw the guy bring the parts in around 1... They tell me at 4 pm that the wrong part was brought, so in other words, my car sat back there from 1 to 4 when they just got to it and realized that it was the wrong part!! I'm done with Chapman! More
by michelleq71
Employees Worked With
All
May 12, 2011
Great serivce when ever i have an issue with my car they are always their 2 help out with my problem that i have had with my car they never would just say any old thing 2 pass off on the customer they stand are always their 2 help out with my problem that i have had with my car they never would just say any old thing 2 pass off on the customer they stand by what they do for their customer in my own words keep up the good work. Blue Teame Manger Rep Rich Alampi Sales Rep Robert Versace Great Reps to deal with great service the best More
by kaquabug
Employees Worked With
Rich Alampi
