Chapman Ford Lancaster - Service Center

Never have any trouble with Chapman Ford of Lancaster. They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! More

Service I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. More

Pleased with my overall experience. Thank you for good communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. More

My service advisor was very good. I had asked that my cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part of the 20,000 mile service. Glad one of us was on the ball. More

polite,pleasant and explained the service review Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service review and explained what the readings were. More

Service as it always should be. Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman' Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman's terms and repair cost. Jerry is simply the best! More

Great team. Always enjoy getting my vehicle s serviced and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. More

Quick Oil Change I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in o I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in one shot. Thank you Jerry for suggestion that I wasn't even thinking about!! Chapman is always on top of their game, to keep you squared away! More

SEVICE I GOT AT CHAPMAN JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. More

Chapman being Chapman I found a nail in the tread of my tire. So I stopped in to see if they could fit me in to get it repaired. I was waiting for Jerry to finish assisting I found a nail in the tread of my tire. So I stopped in to see if they could fit me in to get it repaired. I was waiting for Jerry to finish assisting another customer when Tori stepped in and got my car set up to get repaired, love the TEAMWORK!! Keepin' the customers happy and on the move! Thank you, Team Chapman!! More