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Chapman Ford Lancaster - Service Center

Lancaster, PA

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555 Reviews

555 Reviews of Chapman Ford Lancaster - Service Center

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August 03, 2020

Chapman Service Willing to work with you on pricing of service repairs. The car repair was done on time as promised. Would have this dealership do future repairs. More

by Snickers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 03, 2020

Everything was great, the staff kept me up to date on my car all the way thru the process. Everything was done in a timely manner. More

by pkilheffer
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 31, 2020

Good service, no complaints and fast and Efficient. I will continue taking my car to ford for service, the employees are professional and kind and let me know what is going on with my car while it is in More

by sshaniqua70
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 31, 2020

You guys were so supportive, however, I was excepting to get my car’s issue fixed as long as there is a recall on that model regarding the transmission issue. Hopefully, I get helped next time! More

by mario.amir
Recommend Dealer
Yes
Employees Worked With
Cliff Bullock
Jul 31, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 31, 2020

Efficient and thorough a a a a a a a a a a a a a a a a a a a a a a More

by stamartin
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2020

Jerry is my favorite very friendly and knowledgeable. Always a great experience at Chapman ford of lancaster super easy I love the new video feature! More

by ROWILLOW1988
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Thomas, Morgan Benjamin
Jul 31, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Jerry here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

July 29, 2020

The service, and staff were excellent! Mike was very courteous, and extremely efficient in assisting me with immediate answers about my vehicle and the services being done. More

by andrea.hardy87
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 26, 2020

"The Works" performed Great service as always. Only comment is more employees need to wear a mask or at least wear one properly. Jack & Tori had theirs on, but on the showr More

by ERKLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Phillips
July 25, 2020

Repair work The service department went above and beyond to repair my car properly. The were kind and thoughtful. They provided a courtesy ride when needed. Tha More

by GEOLAPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 21, 2020

good service It is clearing waiting room. I can use my sell phone to view the working video, I like it. Ms. Tori answer it clear my question. More

by Y152804
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tori Phillips
Jul 21, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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