Chapman Ford Lancaster - Service Center

I’m pleased w/Mike’s work on my synch panel installation replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) replacement. He was polite and professional. I give him a 5 STAR RATING for excellence. :) More

Service department did a great job getting me a loaner vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. vehicle and detailing the truck. Erik Janco did a great job also in the sale and demonstration of my new Ranger. More

fast knowledgable, helpful Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, Tori was expedient, caring, friendly and very accommodating. The only thing to say negative was that I left a message the next day for her to call me, because I had a follow up question, and my call was never returned. Daryl Keener 717-808-0863 More

I brought in my car due to my sister backing into the door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and th door. Her insurance recommended Chapman so I took it there. Everyone was great and kept me updated. Really smooth process. My car looked great and they even vacuumed my floors which was really nice of them. Thanks for everything! More

World-class customer service and incredibly knowledgable. Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and rea Mr. Tufano is THE BEST! Always makes me feel as if I'm his only customer. The technicians are incredibly knowledgeable and my car was repaired and ready to go in no time! More

Very quick and easy process! Everyone at the Chapman Ford Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! Lancaster dealership has been a pleasure working with. Will continue using this dealship for all our needs. Thanks again! More

Service Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on Jerry was great, Arranged for driver home and back. Very personable staff, Lionel, driver, made me feel comfortable. Work was completed as stated on the estimate. Totally excellent service department. Your Number 1 in our book! More

Extremely easy to book an appointment to get vehicle service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! service , inspection and emissions done. Awesome video walk-through sent to me by my vehicle technician. Great job done by all !! More

1st oil change Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader Service desk was very informative and able to resolve a minor question without any issues. Was able to speak directly to the service department leader. More

Awesome service ! Great staff and the videos were especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! especially nice. I’ll definitely use Chapman in the future as well as recommend all my friends and family ! More