Chapman Ford Lancaster - Service Center

Thanks for the great car service. Excellent customer service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge service. Work was completed in timely manner. Will return for future service on my 2008 Ford Edge More

I ALWAYS GET GREAT SERVICE HERE. THE SERVICE PERSONNEL ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON ARE ALL VERY POLITE, PROFESSIONAL AND CARING. TORI PHILLIPS TOOK CARE OF ME THIS TIME. SHE WAS VERY GOOD AT KEEPING ME INFORMED OF THE SERVICE ON MY ESCAPE. WELL DONE! More

I am totally satisfied with Chapman Ford as I have been for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at for several years. However, I am totally disappointed in the Ford brand. The car that we just had serviced is a 2016 Ford Fusion that we purchased at Chapman. It needed a new engine. This car has turned out to be a lemon as we have also had to replace the transmission recently as well. When I contacted Ford they told me that the engine AND transmission in this year of the Fusion were defective. Did they offer some compensation to help with repairs. ABSOLUTELY NOT. THEY DIDN'T CARE AT ALL. Needless to say we have purchased our last Ford. I will continue to use Chapman for service on our existing Fords but when the time comes to replace them we will be switching brands. More

These guys answered all my questions and allowed me to follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! follow the progress of my truck's service. They finished my truck in the allotted time. Well done team! More

Great service and the new video of the inspection was pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. pretty cool. The technicians are helpful and quick to answers all questions and I definitely will continue to use Chapman for all my service needs. More

Thank you for such great service. The technology is amazing in seeing the actual inspection. Everyone was very courteous. I would recommend to anyone. Thank you amazing in seeing the actual inspection. Everyone was very courteous. I would recommend to anyone. Thank you More

My car was in for a service and state inspection. Chapman Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals Ford is a pleasure to work with from scheduling, welcoming you upon arrival, reviewing the work to be done, and then texting estimates for approvals to proceed with repairs. Updates come throughout the repair via text and I was very happy with the work done. More

This visit was for a recall/warranty repair. The appointment was easy to set up and the truck runs well following the repair. No issues. appointment was easy to set up and the truck runs well following the repair. No issues. More

Great service Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who Everyone was kind and knowledgeable, from the gentleman who drove the shuttle to the lady (Tori) who serviced my vehicle to the gentleman (Damien) who called with the estimate on my vehicle. I'm always pleased to bring my car into Chapman Ford because I know I'll get great service. When I am ready to trade in my CMax I will be sure to look for my next car at Chapman! More

The service they did on my truck was was exceptionally well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank well done the time frame that they gave me to have the work done it was correct and I have no problem with their service it was very well done thank you More