Chapman Ford Lancaster - Service Center

Good service bad visit. I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not sure what to do. Because, it would be my third time getting it serviced. More

Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More

Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More

Impressed I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt pr I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt primarily with Mike I feel that we are being dealt with in a honest and up front way...thanks Mike! Keep it up! More

Escape Break Job Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employ Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employees definitely shows. More

Service Excellent service. Completed in a timely manner with all checks. Didn't do more than I asked them to do. Walked me through all needs. Excellent service. Completed in a timely manner with all checks. Didn't do more than I asked them to do. Walked me through all needs. More

Service on my Escape My experience taking my 2017 Escape in for inspection and oil change was great. I was taken in promptly and kept advised of progress. My vehicle was d My experience taking my 2017 Escape in for inspection and oil change was great. I was taken in promptly and kept advised of progress. My vehicle was done quickly and completed as asked. More

Easy in-easy out. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. More

Smiling and Flattering while handing you the bill Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is re Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is ready and,-- as they go over the $300+ bill, they are simultaneously telling you how great the "Older" car is - which is clearly due to the excellent driver! - way to go Chapman - soft soap the news - If only Doctors had the same great be manner! - I have come to know Chapman Ford over the years, and while a year ago the Employees seemed tense - they are now a happy bunch - They know my name - they take me to work and pick me up! love this place...…………... More

Complex problem simple solution. My mechanic could not figure out what was wrong with my truck. Took it to Chapman's and they solved the issue quickly and simply. My mechanic could not figure out what was wrong with my truck. Took it to Chapman's and they solved the issue quickly and simply. More