Chapman Ford Lancaster - Service Center

First service experience with my new Edge Brought my new Edge in to have satellite radio repaired. Kyle was very knowledgeable and helpful. Repair was made quickly and all is now good. Brought my new Edge in to have satellite radio repaired. Kyle was very knowledgeable and helpful. Repair was made quickly and all is now good. More

2016 TRANSIT VAN PURCHASED FROM CHAPMAN MOUNTVILLE PA. Commerical account E40163 Invoice # 414412 06/05/19. 8 am appointment - arrived, at check in battery check, service adviser said needed new battery. I Commerical account E40163 Invoice # 414412 06/05/19. 8 am appointment - arrived, at check in battery check, service adviser said needed new battery. I contested the report, a mechanic tested and the battery was excellent. When making appt i was told should be done in about 1.5 hrs. Went across Mnheim pk to do scale service work. No call from Chapman, call them at 1:30 from the Arconic parking area. Ask if van was finished, service adviser told me that it was on the lift...i could see that the van was still sitting in the parking lot. I was deliberately misled by the adviser. I ask how long till done, told me about .5 to 1 hr, Finished work at Arconic, went to get van and it was not done. It was not until 2:45 pm when it was finished. I spoke to Scott McMann and he assured me that my experience was not typical…cold comfort after 06/05 “experience” More

Awesome Jerry Deshong is awesome. He was so helpful and professional, as always. The whole Chapman enterprise is great. That's why I keep buying my cars t Jerry Deshong is awesome. He was so helpful and professional, as always. The whole Chapman enterprise is great. That's why I keep buying my cars there. More

Awesome service as always! This is THE Ford dealer if you are looking for a new car or truck. The service department is always courteous and on top of the situation. They even This is THE Ford dealer if you are looking for a new car or truck. The service department is always courteous and on top of the situation. They even offer a shuttle service! More

Great experience This was my first time taking my vehicle to Chapman Ford for service and inspection. They made the experience very easy through their online schedulin This was my first time taking my vehicle to Chapman Ford for service and inspection. They made the experience very easy through their online scheduling. Chris kept me in the loop throughout the whole process, and my car is running better than it ever has before. I will definitely be taking my car back for any needed service in the future. More

Great crew, I was having a problem with my Mustang and they solved it. Took the time to do a test drive to understand what I was concerned about. I was having a problem with my Mustang and they solved it. Took the time to do a test drive to understand what I was concerned about. More

Great service. Courteous and helpful staff Excellent service and professional staff. Staff was courteous and friendly. Service was performed in a timely manner. I would highly recommend Chapman Excellent service and professional staff. Staff was courteous and friendly. Service was performed in a timely manner. I would highly recommend Chapman Ford to others More

The usual great service from Chapman My 15k maintenance appointment was over before I was able to read my newspaper in the comfortable new waiting area. The service is always top notch a My 15k maintenance appointment was over before I was able to read my newspaper in the comfortable new waiting area. The service is always top notch and Kyle always makes me feel welcome. These are real "car guys" working at Chapman and I actually look forward to the next appointment. I drive over 30 minutes instead of going to another dealer nearer to my home, that's how great this place is. More

Best Ford Service in Central PA Chapman has upgraded the dealership and along with that comes a greatly updated service center. More service advisers and faster turn-around on servic Chapman has upgraded the dealership and along with that comes a greatly updated service center. More service advisers and faster turn-around on services. Of course, the quality was already there, and has not suffered by the move. More