Chapman Ford Lancaster - Service Center

Great Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected More

Service tech kept me informed of what was done and was done Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech More

Exceptional customer service Knew I had major repair to deal with. Service team kept me informed, worked with my schedule, provided transportation and made efforts to minimize the Knew I had major repair to deal with. Service team kept me informed, worked with my schedule, provided transportation and made efforts to minimize the financial impact. Great experience throughout the process. More

Recall campaign for airbag inflator replacement. The service was completed in a manner that caused me the least inconvenience. They provided a loaner vehicle when they discovered the service was goi The service was completed in a manner that caused me the least inconvenience. They provided a loaner vehicle when they discovered the service was going to take longer than expected. Their effort and attitude exceeded my expectations. My contact was Scott McCann---definitely a Chapman asset. More

Most satisfying service visit I've ever had There was some confusion at the beginning of our visit to have a faulty airbag replaced, but that was due entirely to the inadequate performance of th There was some confusion at the beginning of our visit to have a faulty airbag replaced, but that was due entirely to the inadequate performance of the contractor responsible for scheduling our repair. When we got that straightened out, our service agent bent over backwards to find a way to get the job done then and there. And when it was done, contacted us right away to let us know our vehicle was good to go. And then...on top of all of that excellent service, the agent took time to once again explain the process to us and why we had encountered the confusion and potential delay in the first place. He could not have been kinder or more pleasant or more patient with a couple of old farts if he tried. Thank you for having such wonderful people in your employ. More

service everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next ye everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next year More

Inspection, warranty replacement part and recall service I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the shop, so that I could get to work as scheduled. Many thanks, Douglas S. Troy More

Great Service! I love the new pull-up service area! I pulled my car right up to the service area and they took it from there. Kyle, in the service department, was ve I love the new pull-up service area! I pulled my car right up to the service area and they took it from there. Kyle, in the service department, was very helpful & professional. I took advantage of the courtesy shuttle Chapman offers. The driver, Lloyd, was timely and professional as well! Great experience. More

Kyle! I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even though none were available he somehow arranged one for me! More

Excellent Service! Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle complet Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle completed in a very timely manner and was cleaned beautifully upon return. More