Chapman Ford Lancaster - Service Center

Bad bearings I came in thinking I had noisey tires. The Chapman team diagnosed my problem and got me back in a quiet ride. I had bearings g issues in 2 wheels in I came in thinking I had noisey tires. The Chapman team diagnosed my problem and got me back in a quiet ride. I had bearings g issues in 2 wheels in addition to another seal issue. Chris kept me updated throughout the process. More

Quick service I came in for a service that was predicted to take two hours; Michael got the repair made in half that time. What a pleasant and professional experien I came in for a service that was predicted to take two hours; Michael got the repair made in half that time. What a pleasant and professional experience! More

Perfect Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as alway Friendly fast service. The service team is great at forming a customer relationship and explaining the service and outcomes. Great experience as always. The waiting area is also comfortable More

Service center very busy but it went smoothly This was my first visit at this location.i arrived early. There were a lot of people there. Seemed as they were over booked. People wanted more servic This was my first visit at this location.i arrived early. There were a lot of people there. Seemed as they were over booked. People wanted more service than that ask for when the appointment was made. Seem to back the department up. But your team kept there cool and services everyone there with a professionalism. More

No Hassle - Great Service I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the I was able to get in at the last minute for a service which ended up needed more work than originally thought, but they still had the car done at the time I needed to pick it up. Mike stayed in touch with me throughout the whole process. More

Accomodating Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. More

Wheel replacement I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank yo I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank you. More

Pleasant, Quick and Comfortable while I wait. I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very c I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very comfortable with hot tea and surprised it was only an hour wait. Very pleased with my Chapman Ford Service Advisor Chris Evangelista he informed of everything taking place and it was a pleasant experience. Thank You, Debra Zook Originally Mike Tufano sold us our car a year ago and when I saw him he is always so nice to talk to also. It's nice they remember you and talk with you. More

Service was really good I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. More

Treated me like family From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made sure I was happy from start to finish. More