Chapman Ford Lancaster - Service Center

Oil/filter change Courteous/ efficient. Easy in and out. New faculty clean and comfortable. Recommendations easy to understand. Price for simple routine service seemed Courteous/ efficient. Easy in and out. New faculty clean and comfortable. Recommendations easy to understand. Price for simple routine service seemed very high. However will probably return. More

Ford's 8D methodology is a farse Ford, You sold me a vehicle that knowingly is unsafe. After multiple visits I still have clutch slippage ( to what ford considers acceptable slippage) Ford, You sold me a vehicle that knowingly is unsafe. After multiple visits I still have clutch slippage ( to what ford considers acceptable slippage) and my gas tank meter is not accurate. I have been contemplating purchasing a notorious raptor but who would trust a corrective action process that doesn't correct the vehicle defects. More

Cashier Window I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier litera I'm 6'4" tall. I would have gotten on my knees to talk to the cashier and pay if my wife wasn't with me. While she was dealing with the cashier literally half bent over she had problems hearing the cashier because of the tv in the waiting room. Please remove the glass! The cashier says she gets this complaint every day. Other than that, NO problems with the service! More

Express Service was great! I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new ser I needed to squeeze an oil change and tire rotation in between high mile business trips. I took my F250 Super Duty to Chapman Ford Lancaster's new service center Express Service and Michael Tufano was welcoming, he kept me updated on my service and got me back on the road in a timely manner. Great job by the entire Chapman Ford Lancaster Service Team! More

easy peasy I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! I dropped my car off without an appointment. The service advisor Mike said no problem they got me in and out in no time. Great Service ! More

Professional. Polite. Redspectful. Thorough I went to Chapman for service for 8 years and then quit in disgust when you tried to charge me $1192 for a catalytic converter. I went to a muffler s I went to Chapman for service for 8 years and then quit in disgust when you tried to charge me $1192 for a catalytic converter. I went to a muffler shop who charged me $322. They probably made $100. Ford wanted to make the $100 plus an additional $870!!! You mist be crazy!!!! Is there a mistake? You might make a killing on one job, but you will lose customer. It gives fuel to the belief that main dealers will rob you on service work. The only reason I came back is that Gerry is so good. More

Friendly and efficient Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my Excellent to work with and very friendly staff. From the minute I pulled in, I was greeted promptly and work was done in an expeditious manner with my car being easy to locate after completion of the service work. Definitely worth the drive. More

FIRST SERVICE VISIT I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO I BROUGHT MY TRUCK INTO CHAPMAN TO HAVE A RECALL COMPLETED AND SOME DIAG WORK PERFORMED. TO BE HONEST I'M ALWAYS A LITTLE HESITANT TAKING A VEHICLE TO ANOTHER DEALERSHIP AS I AM A SERVICE ADVISOR MYSELF FOR A BMW DEALER AND DO MOST OF MY OWN WORK MYSELF OR HERE IN HOUSE. WITH THAT SAID JERRY WAS EXCELLENT. HE MADE ME FEEL COMFORTABLE AND MADE ME FEEL LIKE MY TRUCK WAS BEING TAKEN CARE OF AS IF I WAS THE WRITER. THE WORK WAS DONE PROMPTLY AND JERRY KEPT ME INFORMED ON ITS PROGRESS. THE ONLY MINOR CRITICISM I HAVE IS THAT RADIO AND SEAT SETTINGS SHOULD NEVER BE CHANGED IN CLIENTS VEHICLES- MINE WERE. STILL TOP NOTCH SERVICE. 5 STARS. More

Great service, Confortable waiting Area Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnanc Great customers service. My appointment was at 9am, i arrived about 45 minutes early and they took me right in. Will be returning for future maintnance. More