Chapman Ford Lancaster - Service Center

Repair to under carriage cover Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally sch Very cooperative experience. Appreciated the text updates. Also checked AC and engine belt for condition. These were in addition to the originally scheduled service. A More

Beth and Jerry were so nice Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. More

Top quality service Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put m Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put me in a free rental car till the job was complete. I would recommend him to anyone. More

Quality Service The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was over Jerry was a consumate professional and great help. He made me feel that I was important and my business was valued. I will not hesitate to return and teel friends about the service. More

Great Job Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks More

Always good service I've been leasing my car for almost three years and the service department is always second to none. They're highly communicative and it's completed I've been leasing my car for almost three years and the service department is always second to none. They're highly communicative and it's completed when they say it's going to be. The courtesy shuttle drivers are friendly and punctual as well. More

replace wheel based on IOU from sales Tom Evans guaranteed a wheel replacement at time of purchase. He made calls to necessary places to obtain a wheel replacement and arranged to have my Tom Evans guaranteed a wheel replacement at time of purchase. He made calls to necessary places to obtain a wheel replacement and arranged to have my vehicle picked up at my place of employment. The day my vehicle was supposed to be picked up, I phoned the sales dept to speak with Tom but since he was unavailable, I spoke with Tyler. Tyler took the time to speak with Tom and provided a return call in less than an hour. My vehicle was picked up, wheel replaced, and another tire was repaired free of charge during that service. More

Successful inspection I had my Explorer inspected the other day at Chapman. The workers were knowledgeable and friendly and the inspection was speedy. I would recommend Cha I had my Explorer inspected the other day at Chapman. The workers were knowledgeable and friendly and the inspection was speedy. I would recommend Chapman to anyone who needs service done to their vehicle or who is in need of a new vehicle. More

New service and showroom building has improved the service Complete 30,000 mile service took about 1 hour 10min. from check in until I drove off after paying etc. A vast improvement over the old location wher Complete 30,000 mile service took about 1 hour 10min. from check in until I drove off after paying etc. A vast improvement over the old location where a simple oil change took at times almost 2 hours. Service was done in a timely manner, service area of course new and clean, service reps. were friendly. Very satisfied. More

Great Service They are always honest with me and take excellent care of my 2012 Escape. The waiting area is comfortable if you want to wait or you can use the shut They are always honest with me and take excellent care of my 2012 Escape. The waiting area is comfortable if you want to wait or you can use the shuttle service to take you home and pick you up when the work is done. More