Chapman Ford Lancaster - Service Center

Willing to work on older trucks. They were able to find and fix the non-starting issue. Jerry, the service adviser, was very helpful, friendly, and kept me informed of the progress. P They were able to find and fix the non-starting issue. Jerry, the service adviser, was very helpful, friendly, and kept me informed of the progress. Prices were a little high, but you expect that from a dealer. More

Over the top experience I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment I walked in with an annoying rattle coming from one of my doors. They test drove it and fixed the problem with in an hour. Usually make an appointment but they were very gracious about looking at it when I was in town. More

Recall fix and inspections It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. It was esay, fast. And done right. Appointment took only minutes to make, it was a timely appointment and all went very well. Puck upvwas a breeze. More

great a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck a very positive experience, Jerry was wonderful, prompt courteous service and the shuttle was so convenient. this is the only place I take my truck More

Exceptional This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the This was my first visit to the new venue. Upon entering I was greeted and immediately taken care of by a very friendly associate. The interior of the building was immaculate. I am very pleased with the service both my F-150 and I received! More

patients is rewarding my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I r my inspection was interrupted when I was told I had an expired registration then I was allowed to go and get a new registration and continue when I returned chapman personal was very patient with me and I greatly appreciated that More

Tire question Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed o Service was done on time. Friendly staff. Question on a cut in one tire was communicated but not very well. Question of warranty was not addressed or other options not explored. More

Service of 2018 Ford Fusion I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice a I arrived early for my appointment and was greeted very nicely..They took my car right away,and before I knew it they were done.Everyone was so nice and very professional.I am planning on bringing my son in to purchase his first car in the very near future(1 week) and I am sure things will work out very nicely for my son.Chapman is #1 More

Recall work with a couple of hiccups I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil I brought my F-150 in for a recall to how’ve EGR valve replaced. The technician identified a small oil leak coming from the sealing surface of the oil pan, so the service writer contacted me to request permission to fix the leak. About an hour after picking my truck up I identified that my truck had a coolant leak due to a punctured radiator hose and a 4” scratch in the front bumper, so I contacted the service writer to notify them that I was bringing my truck back immediately. The service writer was very helpful in resolving the issues and arranged for me to keep the courtesy vehicle until my truck was fixed, which took approximately a week due to having to order parts. All issues were properly addressed the second time I picked up my truck. Obviously having to bring your vehicle back a second time is never desirable which is why I rated the quality of work as average, but I give Jerry credit for promptly addressing the problems and he did a great job of keeping my up to date on the status of my repairs with daily updates and ensuring all issues were resolved. More