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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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August 29, 2019
Great service experience Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was Service was fast and complete. Everyone was courteous and friendly.. work was done in less than an hour. Kept up to date throughout process. Car was brought out door door when done, didn’t have to go looking for it More
by R.robinson321
Verified CustomerEmployees Worked With
August 29, 2019
Timely The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they t The service people at the Chapman Ford dealership were very knowledgeable and helpful in helping me on the stand what was wrong with my vehicle they told me it would be done in 2 days and it was done in 2 days I was able to pick up my vehicle and be on my way again I do appreciate everything that they did More
by rrufrano79
August 29, 2019
No hassle service I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done o I had called in that day to get an oil change scheduled for my car. I drive about a hundred miles a day and never seem to have time to get this done on my own. (To be fair, it takes me forever cos I never know what I'm doing!) (also I haven't even looked at the underside of this car since I got it, I'm so lazy.) Anyway, Chapman Ford were able to fit me in on the same day, and weren't intrusive about an "upsell" that my car needed. I've been taking my Ford to them for service since I bought it, and I'll definitely continue to have my car serviced there. Which reminds me, I have to schedule the next repair soon! More
by iownafocus
Employees Worked With
August 28, 2019
Car inspection Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset my oil life. Had I known how to do it myself it would have been no problem. But the manual was worthless and I spent about an hour figuring it out. It would have taken a service person a moment to do! Just wondering how that was missed? More
by DebK
Employees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann, Beth Shearer
August 27, 2019
Excellence I would like to thank you for your diligence. I needed some down at the last minute. And, was taken in and down quickly. I appreciate it dearly. I would like to thank you for your diligence. I needed some down at the last minute. And, was taken in and down quickly. I appreciate it dearly. More
by streets112
Employees Worked With
Chris Evangelista
August 26, 2019
Fast great service. My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer th My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer that was bad in the one tire, Fixed at no cost. Thanks for a great experience. More
by mpearl
August 26, 2019
Service Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new ve Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new vehicle I can stay here More
by GDBARSCH52
Employees Worked With
Ann Thomas, Beth Shearer
August 23, 2019
Horrific, with no communication to the customer. Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle in to fund out the wrong mirror was sent, was told to come back the next day. Brought vehicle in again to find out wrong mirror again. Asked for a lianer car since this was second time in. I received loaner car, was told the right mirror would be in Monday. Monday afternoon I called and was told it didnt come yet. Tuesday never heard from anybody, I called and left message but nobody called me back. Came in to pick my truck up, but they couldn't find keys, spoke to the manager and he promised that someone would call me by 10 am next day, they did not call till sometime in afternoon to tell me that the wrong mirror again, but they ordered a set and it would be done the next day. Finally after 1 week, I finally got my truck back for something that should have been easy. Very disappointed in lack of communication with me about what was going on. I doubt that I will ever be back. More
by pfautz90
August 23, 2019
Very efficient I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the time promised. More
by JNEdge
Employees Worked With
Beth Shearer
August 22, 2019
Thank you for a quick service. Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks More
by coolpjr
Employees Worked With
