Chapman Ford Lancaster - Service Center

Grate service department. The service department was very friendly and knowledgeable. They meet all my needs in a very timely fashion. Would send all my friends and family to C The service department was very friendly and knowledgeable. They meet all my needs in a very timely fashion. Would send all my friends and family to Chapman of Lancaster. More

Friendly service Everyone is friendly and helpful. We called about an issue and a recall, and they found a few other things that needed attention. We appreciate the ca Everyone is friendly and helpful. We called about an issue and a recall, and they found a few other things that needed attention. We appreciate the call and the thoroughness. Thanks! More

Great service! Everything and everyone was top notch. From taking my appointment to completing the paper work. Best dealer I have ever dealt with. Thank you, Chapm Everything and everyone was top notch. From taking my appointment to completing the paper work. Best dealer I have ever dealt with. Thank you, Chapman Ford. More

The paperwork process took 45 minutes, too long Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy on the phone said that she didn’t know what the xxxx she talking about. Also when I check in she said $19.95 for the emissions test, I ended up paid $44 then she blamed that the state charge the fee More

Excellent service Everything was done in a timely manor The service team was very good, explaining everything to me in detail, the service team kept me informed of ev Everything was done in a timely manor The service team was very good, explaining everything to me in detail, the service team kept me informed of everything that needed done and all of them were very polite. More

Mike T My advisor Mike was very quick and efficient in getting us in and out. He was also very kind to me and my daughter and very easy to work with. My advisor Mike was very quick and efficient in getting us in and out. He was also very kind to me and my daughter and very easy to work with. More

The works package From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I w From scheduling my appointment to working with service adviser, I have always been satisfied. They have kept my van running smoothly for years and I wouldn’t have anyone else work on it. Thank you Chapman! More

The car was finished one promised All the work was done correctly and the car was ready on time everyone was very polite and courteous Jerry was very courteous and helpful All the work was done correctly and the car was ready on time everyone was very polite and courteous Jerry was very courteous and helpful More

Was great Got real great service for my warranty work plus they gave me a brand new Ford ranger as a rental car with no cost at all to me Got real great service for my warranty work plus they gave me a brand new Ford ranger as a rental car with no cost at all to me More

Great, honest work I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use an I recently had my car in the shop for "the works". The job was completed quickly and the staff was super friendly. I appreciate that they don't use any scare tactics to try to get their customers to buy more than they need. More