Chapman Ford Lancaster - Service Center

Jerry the Man From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything gr From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything great service will be back again thank you More

Overall good experience The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. There was one significant negative issue. My car is a Ford Taurus. My son has a Ford Escape. After I scheduled my cars appointment I started receiving Email reminders that referred to my son's Escape and not my Taurus! More

Excellent service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be back. More

Great I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. More

Oil Change and Regular Maintenance Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they provide updates via text while working on your vehicle. More

Super easy visit!!! Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue that became apparent a few days later. I pulled right in and dropped her off to check the small problem and address the recall. My small problem was remedied with a software update (It is driving much better) and the "recall" was not an issue with my car. Yay! And, as a bonus, the shop guys found some items I had left behind in my trade and they got them back to me as well! A+++ More

Easy appointment Service with Chapman Ford was great. It was very easy. Pulling in and going right up to the service desk and dropping off my truck was simple. Service with Chapman Ford was great. It was very easy. Pulling in and going right up to the service desk and dropping off my truck was simple. More

Vehicle service and recall work Friendly helpful staff. All of the recall work and service work to be done was explained to me in detail. It was great getting text alerts about my s Friendly helpful staff. All of the recall work and service work to be done was explained to me in detail. It was great getting text alerts about my service appointment. Start to finish A+ all the way ! More

Great customer service The customer service level here is amazing. Very professional at all times. Service waiting area was great for getting my work done while i waited f The customer service level here is amazing. Very professional at all times. Service waiting area was great for getting my work done while i waited for the service to be completed. More

Great service department Making a service appointment was easy snd fast. Service rep was on target for what I needed. Waiting room was fantastic clean and very spacious. Making a service appointment was easy snd fast. Service rep was on target for what I needed. Waiting room was fantastic clean and very spacious. More