Chapman Ford Lancaster - Service Center

State Inspection Had scheduled inspection on busy Saturday morning. Jerry was by himself but got through the line of people quickly and got me out the door in the time Had scheduled inspection on busy Saturday morning. Jerry was by himself but got through the line of people quickly and got me out the door in the time promised. More

Good experience Completed requested work within expected timeframe. Good communication during the process. Text updates are appreciated and help everything go smoothl Completed requested work within expected timeframe. Good communication during the process. Text updates are appreciated and help everything go smoothly. Prices fair and applied provided coupon to invoice. More

Nice new showroom! The overall experience was very positive. Getting a response via text (what I asked for from Chapman) was a little slow. Not putting blame on anyone. The overall experience was very positive. Getting a response via text (what I asked for from Chapman) was a little slow. Not putting blame on anyone. Perhaps the service writer for maintenance appointments is a little too busy? Anyway, the car was done sooner than expected. Everything done to the car was explained and was shown in black and white. Very typical of the service department at Chapman. The waiting area at the new location is quite comfortable. TV, receptacles to charge your phone were plentiful. Definitely a step up at this location. More

Brakes Very thankful you fit me in since i was on vacation and live over 4 hours away, a little shocked on the labor priced of 149 dollars an hour (over 800 Very thankful you fit me in since i was on vacation and live over 4 hours away, a little shocked on the labor priced of 149 dollars an hour (over 800 dollars in labor for 6.5 hours) Mike T. Was very friendly and helpful. More

Service Dept. The service dept. was very accommodating, I did not have an appointment but the checked my problem while I waited. I did have an appointment for my The service dept. was very accommodating, I did not have an appointment but the checked my problem while I waited. I did have an appointment for my cars inspection, but a conflict arose and they were able to schedule my inspection at a earlier date to suit my schedule. More

Warranty replacement quick and easy. Great communication! Very easy to understand and discuss transaction with. The part needed for the warranty issue was delayed but no fault of anyone involved. Smooth trans Very easy to understand and discuss transaction with. The part needed for the warranty issue was delayed but no fault of anyone involved. Smooth transaction all the way around. More

Excellent service The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on time. More

oil change was greeted by the service writer as soon as we walked in. oil change was done in a timely manner. was treated kindly by everyone there. was greeted by the service writer as soon as we walked in. oil change was done in a timely manner. was treated kindly by everyone there. More

Emissions and Oil Change/Tire Rotation I appreciate being able to make an appointment that fit with my schedule. I did have to wait for a little(10min or so) until my keys were taken and I I appreciate being able to make an appointment that fit with my schedule. I did have to wait for a little(10min or so) until my keys were taken and I was checked in, which could be improved but most of the staff was busy taking care of other clients. Scott was friendly and explained everything adequately, I was satisfied with his help. More

No updates I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing More