Chapman Ford Lancaster - Service Center

My car needed a repair and it was taken care of. It was very easy to drop the car off. Comfortable waiting area. The repair did not take long and the staff was very courteous and helpful. It was very easy to drop the car off. Comfortable waiting area. The repair did not take long and the staff was very courteous and helpful. More

2010 Ford Focus Under Full Warranty, would not fix it I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear f I purchased a 2010Ford Focus last June from Chapman, I also purchased the Premium Warranty which covers any problems except for normal wear and tear for 3 years. I had an oil change done at a garage across the street from me and asked them to also check why there is a strange smell coming from my vents. They ran a diagnostic and reported back that my E-cap core was either corroded or was leaking Frion into my car, causing the strong sickly-sweet odor. Since I had a full warranty, I made an appointment with Chapman service. My service writer, Jerry first off did not believe me when I said that I had a warranty on the car. He secondly did not understand that I had had a diagnostic already done and I knew specifically want I needed fixed. It wasn’t until the following day when I had a service tech call me and say “there’s nothing wrong with your air conditioner, it’s blowing cold air just fine” I explained over the phone that it was not a problem with the temperature, it was a problem with a chemical smell coming from the vents. The following Monday, Jerry calls back to inform me that they could not find anything wrong with the air conditioner and that they could use a chemical solution to “clean out the bacteria that has probably collected within the unit” and he also wanted to charge me for that cleaning solution. I told him, no don’t touch anything to the car I will pick it up and take it back to my original garage. When I came in to pick up the car and to drop my rental car off, Jerry acted like he did not remember who I was or that we had been playing phone tag for the entire day. He asked me to wait while he shuffled around papers and then asked me “are you here to to drop off or pick up” Overall my experience with Chapman has been very stressful and undermining the fact that I can tell a chemical odor from a bacteria odor. Go back to chemistry class everyone. I would never recommend anyone to take their car back to get serviced at Chapman, I will take my car to any other dealership from now on. Peace More

Great new building, including waiting room, service reception, etc. service was completed in the amount of time predicted. Thorough summary of the service new building, including waiting room, service reception, etc. service was completed in the amount of time predicted. Thorough summary of the service and the cars current health. More

Outstanding, Kyle and Jerry are top notch. When you do the job well you should get the accalaids. The work performed on my Lincoln was timely and efficient.I am also aware of pending work whic When you do the job well you should get the accalaids. The work performed on my Lincoln was timely and efficient.I am also aware of pending work which is recommended and will have it performed at a later date. More

Great Service Department The service advisors, Kyle and Jerry, are always friendly and helpful! I have 2 mustangs and 2 diesels and Jeremy in the truck shop always makes sure The service advisors, Kyle and Jerry, are always friendly and helpful! I have 2 mustangs and 2 diesels and Jeremy in the truck shop always makes sure my concerns are addressed and my vehicles are in top shape (even my cars). He explains things thoroughly and I am always confident I will be back on the road as soon as possible and as safely as possible. Since I have a 7 year old, safety is my top priority. I wouldn’t trust taking my vehicles to anyone else. More

Kyle is awesome! Yesterday I dropped my car off for service and inspection, and Kyle promptly texted to let me know that I only had a receipt for my registration, not Yesterday I dropped my car off for service and inspection, and Kyle promptly texted to let me know that I only had a receipt for my registration, not the registration card. The card was required for the emission testing. I'm not going into the details of what was involved with the DMV to obtain a duplicated registration card, but it took a good part of the day! Kyle helped by getting me the information we needed off the paperwork we left in the car, and very promptly and cheerfully answered my texts and calls. I really felt bad to keep bugging him. Long story short - even with these delays, my car was inspected, oil changed, tires rotated, etc. right on time when I got out of work. More

Routine Maintenance - Warranty Work Special thanks to Jerry D and the Service Team Management for going above and beyond with the repair of the door seal on our 2017 Fusion. Very trustwo Special thanks to Jerry D and the Service Team Management for going above and beyond with the repair of the door seal on our 2017 Fusion. Very trustworthy team who can be counted on to do the :right thing: for the customer! Very much appreciated! More

Engine repairs-- flashing engine light Service and parts team at Chapman took great care in handling my situation with promptness. Not only did they quickly evaluate the issue they called w Service and parts team at Chapman took great care in handling my situation with promptness. Not only did they quickly evaluate the issue they called with recommendations to keep me OUT of their service bay for hopefully years to come :-) More

Oil Change I'm really thankful for the service provided at Chapman Ford of Lancaster. The team's professionalism, courtesy and attention is what brings me back e I'm really thankful for the service provided at Chapman Ford of Lancaster. The team's professionalism, courtesy and attention is what brings me back each and every time. I will certainly continue to bring my vehicle here for service. I have a Toyota that I bring to a local shop and I hate it!!! I wish I was able to bring it here too. Thank you soooo much Chapman Ford of Lancaster!!! More

Collision Repair Following a minor rear end incident I brought my vehicle to Chapman Collision for repair. I was pleased with the professional response and repair serv Following a minor rear end incident I brought my vehicle to Chapman Collision for repair. I was pleased with the professional response and repair services. My 2017 Ford Escape looks brand new. More