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Chapman Ford Lancaster - Service Center

Lancaster, PA

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555 Reviews

555 Reviews of Chapman Ford Lancaster - Service Center

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October 02, 2019

State Inspection and emissions Chapman Ford was friendly, quick with the service , and thoroughly explained anything necessary. I waited while my car was inspected, and the facility More

by briantmartin01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Oct 02, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 02, 2019

Professional, polite service Appointment was easy to make. Kyle was helpful and kept me up to date on the progress of the service. Pick up was also quick and easy. More

by kd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Rankin
Oct 02, 2019 -

Chapman Ford Lancaster responded

We really appreciate this review. Kyle is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

October 02, 2019

Very quick and complete service They took care of my tire in less than an hour. I was in a rush to get on with my day and Chapman was able to accommodate my schedule. More

by Joellescholl1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Oct 02, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

October 02, 2019

Very happy This is my 7th car thru Chapman Ford , they have been fair with prices & service has always been great, Scott was great , took my car right in & servi More

by rxracer84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott McCann
Oct 03, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

October 02, 2019

Good Service very good service and helpful person there i always take my car there for service they are very quick and very clean they take care of you there More

by henrychv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

October 02, 2019

Service I had my car in for inspection while I waited. Car was finished within the time quoted. I also was informed I would have to pay for the emission testi More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 02, 2019

Treated with respect and great experience It is nice to be able to pull in and be greeted right away and Jerry kept me informed right away of the progress on my vehicle and the shuttle service More

by ahrabold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

October 02, 2019

Great Experience It was an easy process from checking in to checking out. I would recommend Chapman Ford to anyone who asks. The entire service team was friendly and c More

by mtufano0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman
Oct 03, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 02, 2019

Great people! Great service! I've been having my Lincoln's serviced at Chapman Lancaster for years now. They always do a great job and deliver the car on time. I wish Lincoln woul More

by MJKpsych
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann Thomas, Beth Shearer
Oct 02, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

October 02, 2019

Review I use the express often, Michael always shoots me straight regarding realistic timelines based on how busy the service dept is. Always finds a way to More

by bmathias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2019 -

Chapman Ford Lancaster responded

Thanks for your kind review. We are thankful to have Mike on our team. We really appreciate your business and hope to see you again soon!

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