Chapman Ford Lancaster - Service Center

great service The service dept was awesome. WE have been going to them for a few years now and it is always reasonable priced, and quick service The service dept was awesome. WE have been going to them for a few years now and it is always reasonable priced, and quick service More

Wonderful Service I cam in for some routine maintainance and also asked for some extra work to be done. The employees were greatr in taking care of my needs. They wer I cam in for some routine maintainance and also asked for some extra work to be done. The employees were greatr in taking care of my needs. They were all totally professional and helpful and the work was completed in a satisfactory and timely manner. More

Great Service Quick, efficient and friendly. Jerry is always helpful and willing to go the extra mile to provide excellent customer service. The mechanics are well Quick, efficient and friendly. Jerry is always helpful and willing to go the extra mile to provide excellent customer service. The mechanics are well trained and knowledgeable and take excellent care of my 2017 Ford Edge. More

Terrific dealership We have been dealing with Chapman Ford for many years and have always received excellent service. They are like family and will go above and beyond if We have been dealing with Chapman Ford for many years and have always received excellent service. They are like family and will go above and beyond if necessary, to help give us the service we need. We will never go to any other dealership. Thanks folks,for everything ! More

Oil Change, Engine Check and also did a state inspection They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at the They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at their shop More

oil change new tires They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were attentive And I was on my way. My car was ready for pick up. When I arrived More

AWFUL Worse service ever. Started out dealing with Beth. She said she had to reboot her computer and would call me right back. 1 hour later I called her. I Worse service ever. Started out dealing with Beth. She said she had to reboot her computer and would call me right back. 1 hour later I called her. I was sitting on the side of the road by the way. She then said she had to print something out. She said she couldnt get it to print so she would have another service person do it. Put me on hold. 10 minutes later I hung up and called back. She came back on the phone and started telling me they were no recalls and I told her that was not what I was calling about. She hung up on me. Called back and she said we got disconnected. I ask to speak to the service manager and was transferred and it rang without going to voicemail like it should. Hung up called back and was told it was transferred to wrong extension and the manager was in a meeting. By this time I was on the phone for a good hour and half trying to figure out if I should drive my vehicle into service or would I do damage to transmission. I called back and told them I was driving the car there. Got to dealership service and was ask for service manager. After ignoring me for about 10 minutes he finally acknowledge me. I told him what I went thru and that the service sucked and he said he could recommend another dealership. Didnt care a bit. He only did something when he overheard me talking to my husband about someone he knows had the owners info then he decided to be helpful. They gave me a loaner car plus had Kyle help me as a service advisor which he was the best. Promise me my car by Tuesday and was able to pick it up on Monday. Do not use Beth or even try to deal with the Service Manager. We are looking to purchase a new Truck but will not get it from Chapmans. I will have to use them because my vehicle has a life time warranty on the engine if I use Chapman ford until I buy a new one and it wont be Chapman. They do not know what customer service is in the service department More

Great customer service!!! I purchased two escapes from Chapman Ford and the service I received is the best!!! I will not take my cars to get serviced any where else!! I purchased two escapes from Chapman Ford and the service I received is the best!!! I will not take my cars to get serviced any where else!! More

State inspection and emmissions Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. More

Great Service Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil chan Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil change and tire rotation and asked if I could wait for my vehicle. Mike said it would be about 45 minutes and he'd take care of it. 35 minutes later my truck was waiting for me outside. More