Chapman Ford Lancaster - Service Center

Satisfied Customer Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. More

State inspection Was told it would be at least 90 minute wait, truck was ready in 60 minutes. I was happy with all I came in contact with while I waited. Was told it would be at least 90 minute wait, truck was ready in 60 minutes. I was happy with all I came in contact with while I waited. More

Oil change and PA State Inspection I brought my truck in for PA state inspection and an oil change. Making the appointment was easy and they had lots of available times to pick from. I I brought my truck in for PA state inspection and an oil change. Making the appointment was easy and they had lots of available times to pick from. I waited for my truck during the service and it was complete well before the estimated completion time. I typically change my own oil since I have a Powerstroke diesel, but I had to get it inspected anyway. Chapman Ford offers free state inspection for as long as you own your car which is why I brought the truck there for inspection. Overall I was impressed with the timely ness of the service, appointment availability, price, and my service Jerry has always been very helpful when I have questions and concerns. More

Friendly, on time and professional Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 ye Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 years ago! More

State inspection, oil change The staff was very helpful and efficient. Beth explained the bill. She called when it was finished. The work was completed by the time I requested. The staff was very helpful and efficient. Beth explained the bill. She called when it was finished. The work was completed by the time I requested. More

Pa state inspection and emissions alignment Always taken care of in a timely matter and work seems well done. We purchased the vehicle there so they have the history also free inspection Always taken care of in a timely matter and work seems well done. We purchased the vehicle there so they have the history also free inspection More

Service visit Everything went well, very well satisfied with the service experience . From the appointment call to the service advisor,everyone was very friendly an Everything went well, very well satisfied with the service experience . From the appointment call to the service advisor,everyone was very friendly and prompt. I was kept informed during the entire process. More

Great service! The service advisors are always friendly and make sure I am satisfied. They went out of their way to accommodate my schedule when scheduling my vehic The service advisors are always friendly and make sure I am satisfied. They went out of their way to accommodate my schedule when scheduling my vehicle for service since it had to be there two days due to the nature of the repair. great job Kyle! More

10K service and inspection Always love dealing with Chapman and the service department. Everyone is very nice and efficient. They are always timely with my appointment and go th Always love dealing with Chapman and the service department. Everyone is very nice and efficient. They are always timely with my appointment and go the extra mile to ensure I am leaving satisfied. More

Problems keeping phone connected. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. More