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Chapman Ford Lancaster - Service Center

Lancaster, PA

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555 Reviews

555 Reviews of Chapman Ford Lancaster - Service Center

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October 22, 2019

fast and efficient It was easy to check in, they took my car back immediately and finished in good time. Great service and team. I will recommend them. More

by aileenstevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Morgan Benjamin
Oct 23, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 22, 2019

Friendly staff and employees . staff and employees were helpful and friendly...tech took the time to explain the issue with my vehicle...new facility and.waiting area nice....TS More

by tszsull06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman, Beth Shearer
Oct 23, 2019 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

October 21, 2019

Great customer experience at the service department. Chapman's new facility is top notch. The experience is great. Comfortable waiting area. The service advisors are wonderful. Gerry kept me up to date w More

by Corinna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Greiner
October 19, 2019

Maintenance check and Pa inspection. This was a maintenance check on my 2018 Ecosport which I purchased last October and my first Pa state inspection. I was treated with respect and as I More

by java1938
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Jerry is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

October 18, 2019

Maintenance service This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The ser More

by joe.noguera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lino De La Rosa - Familia
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 18, 2019

Oil change and detailing Edge From beginning to end everyone in my experience with Chapman Ford was exceptional. They found my keys lost on floor of the car and ended with helping More

by barb.marion16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lionel. Driver, Kyle Ackerman
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you very much for sharing your experience at Chapman Ford of Lancaster. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

October 18, 2019

Excellent They got my car in and out. The service was great and the service department communicated very well. I would definitely recommend going to chapman to More

by tyreeford87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you for recommending us! We appreciate customers like you and look forward to serving you again!

October 17, 2019

Great experience Overall our experiences with Chapman have been extremely positive, whether as a first time Ford buyer or service and repairs, we have always been ext More

by twiggy6758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 17, 2019

Recall They provide the service I need for recall. But when it came to get my vehicle it was parked in the very back of the lot by Route 30. So till I found More

by cheapson67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

October 17, 2019

always professional and courteous John Meshy is an outstanding salesman and should be promoted it was very easy to work with he was courteous professional and very accommodating thank More

by CLINT.MACLAREN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Meshey
Oct 21, 2019 -

Chapman Ford Lancaster responded

Thank you so much for your kind words, and congratulations on the purchase of your new vehicle! We are happy to hear John provided you with the friendly and informative car-buying experience we pride ourselves on delivering, and we hope to see you again for all your vehicle's routine maintenance.

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