Chapman Ford Lancaster - Service Center

Everything went smoothly Did not have to wait long. Serviceman that helped us was very good at explaining what was wrong & showing us how he corrected it. We had a very good Did not have to wait long. Serviceman that helped us was very good at explaining what was wrong & showing us how he corrected it. We had a very good experience. More

Replace the trim panel on the Passenger side I was in and out within an hour. The waiting room was clean and welcoming. The service was speedy and courteous and the job was well done. I was in and out within an hour. The waiting room was clean and welcoming. The service was speedy and courteous and the job was well done. More

Car inspection I am a New customer, had just moved from Iowa and am not familiar with annual vehicle inspections. All involved were very friendly and informative I am a New customer, had just moved from Iowa and am not familiar with annual vehicle inspections. All involved were very friendly and informative More

Waited over 3.5 hours for my car to get inspected. An hour and 45 minutes of that time was waiting for them to change 1 fog light bulb. Absolutely no sense of urgency for customers waiting. And charg hour and 45 minutes of that time was waiting for them to change 1 fog light bulb. Absolutely no sense of urgency for customers waiting. And charges $55.09 to change ONE LIGHT BULB! More

Great and quick service Had an issue with my clutch and brought my car in to Chapman Ford. They had it all taken care of the next day. Everyone there was very nice and Kyle k Had an issue with my clutch and brought my car in to Chapman Ford. They had it all taken care of the next day. Everyone there was very nice and Kyle kept me informed of the status of my car throughout the process. Will definitely continue to come here! More

Excellent service in all respects Mike was very competent and professional. He knew what was required, and he efficiently and promptly addressed the problem and had the mechanics solv Mike was very competent and professional. He knew what was required, and he efficiently and promptly addressed the problem and had the mechanics solve it. More

THEY ARE GREAT MY CAR WOULDN'T START AND THEY FIT ME IN THE SAME DAY AND FIXED IT! I DIDN'T HAVE AN APPOINTMENT BUT JERRY WAS GREAT AND TOOK CARE OF EVERYTHING! MY CAR WOULDN'T START AND THEY FIT ME IN THE SAME DAY AND FIXED IT! I DIDN'T HAVE AN APPOINTMENT BUT JERRY WAS GREAT AND TOOK CARE OF EVERYTHING! More

Very professional Kyle was able to help me for a routine oil change. I appreciate his timeliness, his communication, and friendliness. Chapman ford has definitely stepp Kyle was able to help me for a routine oil change. I appreciate his timeliness, his communication, and friendliness. Chapman ford has definitely stepped up their game from when I first started to go to them 5 years ago! Oh and jerry is always very friendly too! Thank you guys! Although I do find the receptionist is NOT friendly at all EVERY time I go! More

Great job and great service All that needed done on my car was completed in a timely fashion. I also downloaded an update on the FordPass app and I didn’t set it up correctly. All that needed done on my car was completed in a timely fashion. I also downloaded an update on the FordPass app and I didn’t set it up correctly. Scott and Kyle fixed the app for me, so it was a very fruit-full visit Thank you Kyle and Scott!!!😊🍀 More

Thank you Jerry After a bit of confusion as to the warranty coverage on my 2015 Ford Fusion your service center did a wonderful job, the water pump replacement and o After a bit of confusion as to the warranty coverage on my 2015 Ford Fusion your service center did a wonderful job, the water pump replacement and other related replacements took a little longer than expected but having a loaner car helped ease the wait. Thanks Jerry More