Chapman Ford Lancaster - Service Center

Ford f150 Good service and friendly customer service. Worked hard and trying to get my truck back on road even though he was not their fault and vehicle was not Good service and friendly customer service. Worked hard and trying to get my truck back on road even though he was not their fault and vehicle was not purchased at the dealership. More

Very Happy! They did a great job and was surprised when I got my bill :) I will be back with my other vehicles. Thanks for the great work. They did a great job and was surprised when I got my bill :) I will be back with my other vehicles. Thanks for the great work. More

First visit great. Second visit not so good. I went to get my first service after buying my Escape on Saturday 10/26/19. I wanted to wait for my car but next time I think I will just leave it. I I went to get my first service after buying my Escape on Saturday 10/26/19. I wanted to wait for my car but next time I think I will just leave it. I thought that the wait was a little too long. I waited about 2 hours for an inspection, oil change and tire rotation. I'm not sure if that's how long I should have waited but when I said I would wait I should have been given an estimate of the wait time and I would have been able to make a more informed decision. Overall the staff was cordial and nice and the service was very good. I did not get a print out of my service because the printer was not working. I was told I would get it in the mail but I am still waiting. I do want to elaborate on a second visit that I made to the service department a week later on Saturday 11/2/19. I went because a light for my tires was on in the car and since I was not sure what to do and I was on my way to the airport I decided to stop in and ask about the light and make sure I should still take the drive into Philadelphia with this light on. I walked in and I stood at the service desk for 20 minutes before Mike a man who looked like he was in the service area by himself and very busy asked me if I was being helped. I said no and that I had a light on in my car and he said he would be with me in a few. I waited another 20 minutes before he was able to come over to ask me about my light in the car. He said he was going to hook the car up to a machine to see what was wrong but then decided to look at the light i was referring to first. He said that it was a 5 minute fix because I just needed air in my tires. He then said he would be with me in another couple of minutes and when he was able he put air in my tires and he apologized for the wait and I was on my way. I waited for close to an hour for something that took 5 minutes. I was not upset so much about the wait because I know i did not have an appointment but the fact that I wasn't even acknowledged when I got there and that Mike was so busy because he was left by himself at the Service area on a Saturday was not an ideal situation. He did the best he could and I don't blame him but maybe you could not leave someone alone at the service desk on a busy Saturday. My poor review has nothing to do with Mike. He was great. More

Service Loved that we got a video of the problem in the exhaust and that they went a much easier and less expensive route to fix the problem. The service tec Loved that we got a video of the problem in the exhaust and that they went a much easier and less expensive route to fix the problem. The service tech was very informative and helpful. The last time my car was in the tech didn't inform us of anything wrong with the car and there were issues. Kyle was a nice change in the handling of things in this visit. More

J erry D is a GREAT service advisor Vehicle finished before estimated time. Service work done was explained in detail and car was sitting inside waiting for us to pick it up EXCELLENT Vehicle finished before estimated time. Service work done was explained in detail and car was sitting inside waiting for us to pick it up EXCELLENT job More

Service Your people were very friendly , treated me as if I was a good friend . They promised me my truck would be done by a certain time that I requested and Your people were very friendly , treated me as if I was a good friend . They promised me my truck would be done by a certain time that I requested and it was . More

Great Experience with Quick Service Went in for a scheduled service for my 2014 Explorer to have "The Works" completed. Done within an hour. Friendly and helpful staff with a comfort Went in for a scheduled service for my 2014 Explorer to have "The Works" completed. Done within an hour. Friendly and helpful staff with a comfortable waiting area. More

Observation The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the c The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the car. More

No Worries w/ Chapman Ford Had a recall notice completed at Chapman, everything from scheduling to pick up was great. Very fast with the service and of course the car was fixed Had a recall notice completed at Chapman, everything from scheduling to pick up was great. Very fast with the service and of course the car was fixed great More

Friendly courteous They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle More