Chapman Ford Lancaster - Service Center

Great service and communication The communication throughout my service appointment far exceeded my expectations. Kyle helped me update my information in my account and ensured that The communication throughout my service appointment far exceeded my expectations. Kyle helped me update my information in my account and ensured that I could use My Ford Pass points toward my service/inspection appointment that day. He also kept me informed regarding the status of my vehicle as I waited. I'll definitely continue to bring my Explorer to Chapman in Lancaster! More

Inspections and Emissions I scheduled an appointment, online, to drop my car off for inspection and emission at 8am. I was asked when I would need the car and I said "no later I scheduled an appointment, online, to drop my car off for inspection and emission at 8am. I was asked when I would need the car and I said "no later than 2" thinking there's no way they will use all 6 hours, but didn't want to necessarily rush the service crew. Well, 2:00 came and went and it hadn't even gone through the inspection process yet. I called at 2:15 and talked with Beth, who was great throughout the whole process, and told her I needed the car no later than 3:00 and thought that was "fair to ask". Eventually my car was ready by 2:35pm, so it worked out, but next time I know to say have it done ASAP otherwise I will be without a car for the entire day. Unfortunately, I lease the vehicle from Chapman so I can't take it anywhere else. More

Prompt, courteous service. Kyle Ackerman treated me courteously when I arrived for my appointment. He kept me informed as to the progress of the work on my Edge. The service was Kyle Ackerman treated me courteously when I arrived for my appointment. He kept me informed as to the progress of the work on my Edge. The service was done promptly and my vehicle was returned to me as I would expect it to be. Very satisfied,! More

Complete I feel that I received a complete service. I was pleased how the whole service was handled from start to finish. And know I will receive the same on m I feel that I received a complete service. I was pleased how the whole service was handled from start to finish. And know I will receive the same on my next service. More

Great Service! Answered all my question, set me up for points. When I parked my car at wrong spot he went out and got it for me. Explained to me exactly what was don Answered all my question, set me up for points. When I parked my car at wrong spot he went out and got it for me. Explained to me exactly what was done. More

Service Visit I brought my car in for a service issue, and it was resolved quickly through the service center. The staff was friendly and helpful - making sure I kn I brought my car in for a service issue, and it was resolved quickly through the service center. The staff was friendly and helpful - making sure I knew what was going on with my car and when it was expected to be fixed! More

Ford Fusion Service Worked with Kyle who kept me up to date with all service being performed and when the service was completed. Additional work had to be performed and Worked with Kyle who kept me up to date with all service being performed and when the service was completed. Additional work had to be performed and I appreciate Kyle's honesty and integrity. I feel like he had my best interest in mind and customer service seemed to be his primary focus. More

Routine State Inspection Personnel were courteous and professional. Routine inspection and service requested was completed within the estimated time. Recommendations for sugge Personnel were courteous and professional. Routine inspection and service requested was completed within the estimated time. Recommendations for suggested future service were explained and considered. More

Had excellent service. I was extremely satisfied with the service and the way I was treated while I waited.,I dealt with john but Michael always makes sure I am ok. They are I was extremely satisfied with the service and the way I was treated while I waited.,I dealt with john but Michael always makes sure I am ok. They are friendly and warm. More