Chapman Ford Lancaster - Service Center

Especially Helpful They were very helpful with the overall insurance process of getting our vehicle repaired. The workmanship followed suit with. It was so appreciated. They were very helpful with the overall insurance process of getting our vehicle repaired. The workmanship followed suit with. It was so appreciated. Thank you! More

Prompt and professional Purchased the truck used and it was run through the shop. After inspection brakes shook and air filter was dirty. A lot was overlooked. They made it r Purchased the truck used and it was run through the shop. After inspection brakes shook and air filter was dirty. A lot was overlooked. They made it right but alignment is still off and headrest is missing still. More

Excellent service in all respects The service, as usual, was excellent in all respects, especially with the service provided by Mike Tufano. I have one suggestion: provide more staff The service, as usual, was excellent in all respects, especially with the service provided by Mike Tufano. I have one suggestion: provide more staff to handle incoming customers who are signing in for service work. More

Service personnel were professional and courteous, and the work was performed in a timely manner, service waiting area in clean and bright and comfortable to personnel were professional and courteous, and the work was performed in a timely manner, service waiting area in clean and bright and comfortable to sit in. More

Recovery The service men took good care of me and the shuttle guy was awesome. Calling to make the appointment was a run around. I had to call 3 times because The service men took good care of me and the shuttle guy was awesome. Calling to make the appointment was a run around. I had to call 3 times because Beth had me on hold for a very long time. The day my appointment was suppose to be, the lady Beth never put me in the schedule. But the one gentleman ( I don't remember his name), never made a big deal about. My car got an oil change, tires rotated, etc. Thank you More

Pleasant experience I arrived at my appointment time and was immediately greeted and my truck was taken to the shop shortly thereafter. I thought the charge for service w I arrived at my appointment time and was immediately greeted and my truck was taken to the shop shortly thereafter. I thought the charge for service was reasonable. Good job. More

Oil change I brought my 2017 in for a state inspection, oil change and tire rotation. In addition, I advise my service Rep that my truck had an oil leak. They re I brought my 2017 in for a state inspection, oil change and tire rotation. In addition, I advise my service Rep that my truck had an oil leak. They replaced stated that they competed the state inspection but stated that the oil pan was leaking and the truck would need to stay. So the changed the oil pan and oil .however they never changed the oil filter. I contact the service manager and told him that I had marked the oil filter and the mechanics never changed the oil filter plus it was still leaking oil. The service manager told me he would make it right. I brought 5thhe truck back and the service rep stated that the mechanics stated that they could not find any leaks and that there was alot of residual oil from the oil pan leak. I asked if they changed the oil and filter and the service rep said yes. I should have looked but when I returned home I checked and noticed the old oil filter was still installed. I contacted the dealer and left a message with the operator starting that the old filter was still installed. This is unacceptable. More

Very disappointing When I went to p/u my car, they could not find my keys. Then they could not locate my car! My car was still up on the rack, but paperwork said it was When I went to p/u my car, they could not find my keys. Then they could not locate my car! My car was still up on the rack, but paperwork said it was complete. No sticker on the windshield to let me know when f the next oil change and I question if the oil was changed or if the tires were rotated. Also, when I tried calling the dealership for the status of my car, nobody answers the phone (service, sales, cashier, operator, etc.). Worst experience I have had at Chapman Ford. More

Excellent! The service department was easy to deal with, took care of everything and made getting work done on my truck easy. We have always had wonderful servi The service department was easy to deal with, took care of everything and made getting work done on my truck easy. We have always had wonderful service from Chapman Ford. Thank you. More