Chapman Ford Lancaster - Service Center

Service Excellence From the initial receptionist to timely completion and vehicle pickup, the service was exceptional. Coordination with Enterprise Car Rental made the From the initial receptionist to timely completion and vehicle pickup, the service was exceptional. Coordination with Enterprise Car Rental made the total experience hassle-free. On-line updates were timely and helpful. Thanks to all at Chapman!! More

Offered prompt service at designated time In my mind excellent is hard to rate on this kind of quick service. I was pleased with the service. The team involved the mechanic and they kept me In my mind excellent is hard to rate on this kind of quick service. I was pleased with the service. The team involved the mechanic and they kept me posted and explained their work. More

Great service . On time, friendly, nice environment. Inside delivery and drop off. Preparing to buy another car there. Very detail oriented. Will be back again. . On time, friendly, nice environment. Inside delivery and drop off. Preparing to buy another car there. Very detail oriented. Will be back again. More

Timely Even though I was running late they were friendly courteous and personable and they was still able to get my vehicle in for service Thank you Even though I was running late they were friendly courteous and personable and they was still able to get my vehicle in for service Thank you More

Outstanding in every way! From the ease of scheduling an appointment online to being helped by a service representative as soon as I walked in the building, the experience was From the ease of scheduling an appointment online to being helped by a service representative as soon as I walked in the building, the experience was quick and easy! I was in and out in 45 minutes and the waiting area was comfortable and clean. More

Easy to deal with Took my car in for a problem I knew what it was and they fixed something else, took it back a second time and they fixed the problem. seem to do good Took my car in for a problem I knew what it was and they fixed something else, took it back a second time and they fixed the problem. seem to do good work and they get it done quick. More

Great Shop Every one is really knowledgable and very pleasant. I drive past another dealership just to come to this one. i would recomend to anyone.Thanks Every one is really knowledgable and very pleasant. I drive past another dealership just to come to this one. i would recomend to anyone.Thanks More

Very impressed! Very impressed with the service to my vehicle last week. The service took longer than expected and they went above and beyond to make me happy. Very impressed with the service to my vehicle last week. The service took longer than expected and they went above and beyond to make me happy. More

Drive In Service Chapman Ford Lancaster offers two drive in service lanes. I drove in without an appointment and they promptly serviced my car while I waited. I recei Chapman Ford Lancaster offers two drive in service lanes. I drove in without an appointment and they promptly serviced my car while I waited. I received a text to let me know the progress of the service. The staff are courteous and the waiting area is very nice with free coffee, TV, restrooms, and reading material. This is a very nice facility and I recommend using this service center. More

Regular maintenance and inspection Kyle was very upfront concerning prepaid coverage. I noted the back wiper needed replaced & mentioned a sticking of front wiper. After checking, wiper Kyle was very upfront concerning prepaid coverage. I noted the back wiper needed replaced & mentioned a sticking of front wiper. After checking, wiper aging was identified as concern. Kyle recommended replacement. Considering his close follow up, agreed to replacement. On pick up, he stayed connected to check out. Appreciated his attention. More