Chapman Ford Lancaster - Service Center

This dealership is awesome. From the sales team to the service team, to the people just aalking around asking if you need anything while waiting. Best Ford dealership around! service team, to the people just aalking around asking if you need anything while waiting. Best Ford dealership around! More

Oil Change The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exch The oil change took over an hour and a half. When it was time to pay, the system would not except my Ford points. The manager noted that he would exchange the points on Monday, when hopefully the system is back up. More

The new location is beautiful and it’s reflected in the service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! service level as well. It’s a pleasure to come here now. Surprisingly great price on new tires too! More

They provided great service and took great care of us. It was a smooth process for me and my family. Everyone was very helpful! I would recommend your services to others was a smooth process for me and my family. Everyone was very helpful! I would recommend your services to others More

Great First Experience I needed to get a recall taken care of on my car and also asked the guys at Ford to take care of my state inspection/emissions so I could get everythi I needed to get a recall taken care of on my car and also asked the guys at Ford to take care of my state inspection/emissions so I could get everything handled at one time. I also had windshield wipers and a new tail light that I hadn't had a chance to install. I dropped off my car in the morning and they had it finished by lunch! The pricing was less than I had expected and my car is running great. Michael's customer service was top notch and he kept me in the loop from start to finish while my car was worked on. I also wanted to note that I had a great experience with their shuttle service. Both gentlemen who drove me to and from work, were friendly and great to talk with. I have been to other Ford dealerships with a past vehicle and while they were fine, the customer service here at Chapman was the best I've experienced. More

Inspection oil change All staff were pleasant and helpful with any questions and services. . . Finished with comments and unable to submit without more words. The end of All staff were pleasant and helpful with any questions and services. . . Finished with comments and unable to submit without more words. The end of review More

Everyone I have worked with at Chapman Ford has done an absolutely excellent job! Always above and beyond with their customer service and very friendly. absolutely excellent job! Always above and beyond with their customer service and very friendly. More

Always excellent service!!Take good care of my auto and Always excellent service!! Take good care of my auto and my husband as he waits Answers questions and offers additional service if they think it’s b Always excellent service!! Take good care of my auto and my husband as he waits Answers questions and offers additional service if they think it’s beneficial More

Pleasant but Unsatisfactory As usual, great people at Chapman to deal with. However, when I went to pay my bill, I asked for a discount to be applied that I had received via text As usual, great people at Chapman to deal with. However, when I went to pay my bill, I asked for a discount to be applied that I had received via text from the dealership. I was told no problem. After 20 minutes my new bill was higher somehow, with no evidence of a discount being applied. In the 2 weeks since my car was serviced, I have noticed a couple problems that I was under the impression were being taken care of when it was serviced. Up until now I have not had cause for irritation and every experience has been quite pleasant compared to other dealerships. More

Efficient Quick service while I waited. The part was there to be installed as promised. Nice waiting area & had coffee also. I would recommend them for servic Quick service while I waited. The part was there to be installed as promised. Nice waiting area & had coffee also. I would recommend them for service. More