Chapman Ford Lancaster - Service Center

Routine Maintenance - No Surprises Everything went as expected - 15,000 mile service on our 2018 Explorer. Really like the new text communication option and the new payment option. Pick Everything went as expected - 15,000 mile service on our 2018 Explorer. Really like the new text communication option and the new payment option. Pick up and checkout was very quick. Thanks! More

I have been going to Chapman Ford Lancaster for the past 7 years. I get great service every time and the employees are very friendly 7 years. I get great service every time and the employees are very friendly More

Paid for the works package and it includes a tire rotation which did not happen. I will have to return and have it completed on another day. rotation which did not happen. I will have to return and have it completed on another day. More

PA State Inspection oil change and front end alinement The service staff was excellent. They were kind and very knowledgable. The service man who dealt with me was incredibly nice and explained every thi The service staff was excellent. They were kind and very knowledgable. The service man who dealt with me was incredibly nice and explained every thing. It was a pleasurable experience. I look forward to my next encounter with the staff, More

Oil Change and Tire Rotation Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts D Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts Desk was able to assist me with a quick change of a battery in my key fob. Great experience, as always! More

repair of the frontend They had to repair the driver side front end. got it done before they said it would be done. Nice people to work with. liked the video they test me. They had to repair the driver side front end. got it done before they said it would be done. Nice people to work with. liked the video they test me. More

Service was quick. I can access WiFi to work while waiting. They are clear in what to expect and the bill pretty much matches the quote, there are no surprises. waiting. They are clear in what to expect and the bill pretty much matches the quote, there are no surprises. More

Patient and effective My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were a My Ford vehicle was having an electrical issue that was intermittent. Mike and Kyle were very patient with me throughout the issues. Finally we were able to pinpoint the problem and it was quickly repaired. More

They were very helpful, listened to what I thought was wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck over wrong with the vehicle and scheduled me in quickly. Were helpful and courteous even when it came to scheduling because I couldn’t leave my truck overnight. More