Chapman Ford Lancaster - Service Center

First time having my car serviced at Chapman Ford. Each service staff I interacted with were all extremely friendly. The gentleman attending to me was very informative and went above and beyond to address service staff I interacted with were all extremely friendly. The gentleman attending to me was very informative and went above and beyond to address any questions I had. Great experience! More

Very satisfied with prompt service The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my business call. More

Treated well. Manager was efficient & knowledgeable. We use the same salesperson whenever we purchase a new vehicle. We like all the staff & are happy with the service. All in all shopping with Chapman We use the same salesperson whenever we purchase a new vehicle. We like all the staff & are happy with the service. All in all shopping with Chapman has always been a pleasure & we will continue to patronize them in the future. More

Service was quick and Mike Tufano did a great job I've bought multiple cars from this dealership and I have nothing but positive things to say about the staff and the service they provide. I've bought multiple cars from this dealership and I have nothing but positive things to say about the staff and the service they provide. More

Kyle was friendly and made sure to explain everything that was done and needed after the service. It was very much no pressure but took time to make sure I understood everything. that was done and needed after the service. It was very much no pressure but took time to make sure I understood everything. More

Car Inspection I have always in the past been pleased with the service here. The drop off was good however when I picked up I was taken directly to pay the bill wit I have always in the past been pleased with the service here. The drop off was good however when I picked up I was taken directly to pay the bill with nothing really being said to me (Kyle was not there at the time) No one told me where in the lot I could find my car (which is usually brought to me) so I used my key fob to find my very common color car. So when I finally found it, the car next to mine was so close I could hardly get in. When I was able to squeeze in I couldn't get my knees past the steering wheel due to the seat being too far forward. Lets just say I was a little frustrated and disappointed. More

very good Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend on Jerry to take care of things. More

Chapman Ford in Manheim is very service oriented and does an exceptional job at a reasonable price. They really aim to please! I feel very pleased with my service. an exceptional job at a reasonable price. They really aim to please! I feel very pleased with my service. More

We had a very good experience. No attempt to sell unnecessary service. The requested job was done properly and with high professionalism. We will come again. unnecessary service. The requested job was done properly and with high professionalism. We will come again. More

went in for oil change and ended up doing recalls and state inspection. They had the time and where more then happen to do it all state inspection. They had the time and where more then happen to do it all More