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Chapman Ford Lancaster - Service Center

Lancaster, PA

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555 Reviews

555 Reviews of Chapman Ford Lancaster - Service Center

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March 31, 2020

Good experience Good work on the car and timely return. Easy to communicate with and efficient. It was also reasonably priced and worked well the insurance company. More

by cloula1993
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 31, 2020

Everyone was great even under the current condition and had my car done with in the time given. Hope everyone is well and thank you More

by pkilheffer
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K kilheffer
Apr 01, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

March 23, 2020

They took my car in and serviced it, despite the Coronavirus situation and took care of it quickly. Price was reasonable and I felt comfortable with what they did. More

by matthewtfranz
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Chapman Ford Lancaster responded

We really appreciate this review. Michael is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Stay safe!

March 23, 2020

My experience was great, friendly, polite, prompt service! They actually got us in before our appointment and our oil change and tire rotation was done quicker than we thought! More

by pkauffmanjr
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 20, 2020

Jerry very helpful Jerry did a great job and got my car completed and working. i was disappointed that on new car it was the second time my transmition was not working. More

by RHORAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 17, 2020

My experiences at Chapman Ford, Lancaster, whether it be obtaining genuine Ford parts, or scheduling Ford service and to have Chapman preforming that service has always been excellent. More

by trgriff
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 16, 2020

Quick I was expecting my state inspection to take much longer. I was in and out in one hour. There are comfortable places to wait. The atmosphere overall is More

by JIMMD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 16, 2020

Once again- fantastic service! Mike was on top of everything and made me feel important. The cost of the service was very reasonable and the work was very good More

by CHRISMAT34
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2020

Wow factor Pulling up to a garage door and having it open......wow. Treated immediately by very friendly staff. They knew why I was there and invited me to ma More

by Glgoodhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ackerman
Mar 12, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 09, 2020

Great customer service No issues with scheduling the oil change or the actual work that was completed. All done in a timely manner. Thanks you, Scott and Charlene Hornber More

by Chornberger203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman, Scott McCann
Mar 09, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

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