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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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April 13, 2020
Like Fine Whine...! My water pump sounded like marbles and not peewees. One call to Jerry and he had me in before disaster could come to my door with a hard knock. I b My water pump sounded like marbles and not peewees. One call to Jerry and he had me in before disaster could come to my door with a hard knock. I breezed in with all my PPE and was greeted by gloved personnel. Jerry kept me informed and we added some additional preventive measures to the repair. When I picked up my vehicle it ran like new again. Thank you, Jerry and all the rest of your great crew...! More
by bachalk
Verified CustomerEmployees Worked With
April 09, 2020
I brought my car for maintenance, oil change, and to fix power door lock and power window. Service was great, on the pricey side though. power door lock and power window. Service was great, on the pricey side though. More
by Irina
April 09, 2020
Mike was amazing from start to finish. Now the price could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went smooth. They sent me a video if what was wrong that was cool. More
by sfuchs734
Employees Worked With
April 08, 2020
The service I received on my 2009 Ford Fusion was absolutely wonderful. I was informed as to each step in my service process very promptly and professionally. I am definitely a satisfied customer. absolutely wonderful. I was informed as to each step in my service process very promptly and professionally. I am definitely a satisfied customer. More
by spuddyb2000
Employees Worked With
April 08, 2020
Always great service! They keep you updated through the whole process and everyone is very professional. I’ve been using Chapman in Lancaster and Columbia for many years and will continue to do so. whole process and everyone is very professional. I’ve been using Chapman in Lancaster and Columbia for many years and will continue to do so. More
by KSHEPP9264
Employees Worked With
April 06, 2020
As usual,excellent I'be been dealing with you guys for a very long time, since you were Wolf Ford and everything has always very satisfactory. Keep up the good work !!! I'be been dealing with you guys for a very long time, since you were Wolf Ford and everything has always very satisfactory. Keep up the good work !!! More
by JODAVIN
Employees Worked With
April 04, 2020
Easy and convenient to schedule appointments online. Service department is set up for a quick drop off of the vehicle and there was routine communication during the service. Service department is set up for a quick drop off of the vehicle and there was routine communication during the service. More
by bkgouger
Employees Worked With
Kyle Ackerman
April 04, 2020
Very good service department Kyle kept me well-informed on my trucks progress in these troubling times. I would recommend Chapmen Ford to my friends and family. on my trucks progress in these troubling times. I would recommend Chapmen Ford to my friends and family. More
by Popskug
Employees Worked With
Kyle Ackerman
April 01, 2020
Very accommodating! Kyle was very helpful and took care of me. I am immune compromised and he made sure I was comfortable with the arrangements. It would be nice if you have a video and description of th of me. I am immune compromised and he made sure I was comfortable with the arrangements. It would be nice if you have a video and description of the technicians disinfectant wipe down process for service customers. It would help you garner better viewpoint reviews! Thank you More
by RLAWSON111
March 31, 2020
I was told by the office person that I was was going to be using there shuttle service and when I got to my appointment the gentlemen told me that they were not running that that day so I had to make othe be using there shuttle service and when I got to my appointment the gentlemen told me that they were not running that that day so I had to make other arrangements after I was dropped off then and had to wait for them to come get me More
by LARSMILE05
Employees Worked With
