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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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April 20, 2020
Above and beyond It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain It has always been a great place to deal for new car and services that follow because Chapman's personnel keep track of what I need to do to maintain my vehicle. More
by SDOUTS613
Verified Customer
April 20, 2020
I was able to get emergency service quickly and efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. efficiently The fixed my car and clearly explained what they did. They thoroughly followed the special protocol making me feel safe. More
by greinercars
Employees Worked With
Other Employees :
Kyle Ackerman, Scott McCann
April 20, 2020
fast service very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was very happy with the speed of the service. I had a concern with the car and that was taken care of. They took the time to explain what my concern was More
by themeck106
Employees Worked With
April 19, 2020
The dealership is always clean and the employees are always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. always friendly. The drive up drop off is very handy especially if it is raining no need to get out in the rain. More
by johnr52l
Employees Worked With
April 17, 2020
Good but could use a little improvement Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires shou Jerry was good to deal with.Everything went well with the appointment with the exception of the tire rotation. My door sticker states front tires should be filled to 60psi and rear to 80psi. My dash is showing the rear at 69psi and the front at 85psi. So I dont know if they mis-inflated or if they forgot to resync the TPMS Sensors to the correct positions. I have not called them yet on this, but it needs addressed. Also would like if invoice better showed services and products requested, like I asked for DEF to be filled up and don's see on invoice how much was used and a price per gallon. Jerry was good to work with. More
by bobw5
Employees Worked With
April 17, 2020
Fantastic as always. Everyone that works in the service department is always there to help. Very happy with how my car is running now. Thanks department is always there to help. Very happy with how my car is running now. Thanks More
by chutnich
April 16, 2020
Even though this COVID-19 the service was fast and efficient. They have a great staff. I was given a car to get back and forth, which I was grateful for. efficient. They have a great staff. I was given a car to get back and forth, which I was grateful for. More
by kimpat1
Employees Worked With
April 16, 2020
Great Service Check engine light came on in my 2019 Ecosport. Set up an appointment and got in first thing Monday morning. The service was fast and efficient. Now I Check engine light came on in my 2019 Ecosport. Set up an appointment and got in first thing Monday morning. The service was fast and efficient. Now I am all ready to go-when we are allowed to leave our houses. More
by tompdever
Employees Worked With
Kyle Ackerman
April 16, 2020
Excellent No complain at all. He did an excellent job. In addition to oil change: he check and rotate tires, check fluids, etc. Thank you very much. No complain at all. He did an excellent job. In addition to oil change: he check and rotate tires, check fluids, etc. Thank you very much. More
by mg.marygrace10
Employees Worked With
Kyle Ackerman
April 15, 2020
Dealership was set up well for precautionary issues due to the virus. Having drop off only made me feel safe plus the usual good service to the virus. Having drop off only made me feel safe plus the usual good service More
by richkita1119
Employees Worked With
