Chapman Ford Lancaster - Service Center

Jerry has handled all of my service concerns since I bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a way that doesn’t feel like a pressure sell. More

Glad your open in these BS times My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to rem My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to remain open great job. More

Chapman Ford is the best! I dealt with Mike, not Jerry or Kyle this visit and he was great. I was very lucky that my battery died in my garage, not on the road. AAA got my I dealt with Mike, not Jerry or Kyle this visit and he was great. I was very lucky that my battery died in my garage, not on the road. AAA got my car going for me and I dropped it off with Mike. It turned out that I had replaced the battery last May so it was under warranty so there was no charge for a new battery. Mike was very thorough and helpful. This is why I go back to a Ford dealer to take care of my car. Thank you. More

Very Courteous fast service. Open about issues found with the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. More

Excellent service My inspection was handled as soon as I brought my truck in. Due to the current lock down I was very pleased with how quickly everything was taken car My inspection was handled as soon as I brought my truck in. Due to the current lock down I was very pleased with how quickly everything was taken care of. I will recommend the service department to my friends. Thanks to everyone for a great experience. More

Excellent service Everyone there is always super friendly, polite, and helpful. Would absolutely recommend this business to anyone needing to have their car serviced. F Everyone there is always super friendly, polite, and helpful. Would absolutely recommend this business to anyone needing to have their car serviced. Five out of five! More

I came into Chapman Ford for the first time to have my 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! 2018 Hyundai Tucson inspected. I have never had such a great, stress-free experience before and will definitely be returning. Thank you! More

All wearing masks, courteous and helpful. Did the work on time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. time and in a professional manner. Will recommend this business to anyone whose vehicle needs service. More

Great Service!! Kyle was a pleasant to work with and informed me when he couldn't get the tire right away. He gave us our options and told us what would happen next. Kyle was a pleasant to work with and informed me when he couldn't get the tire right away. He gave us our options and told us what would happen next. More

Finally, I had a good experience at Chapman Service. The service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put service advisor Kyle, went above and beyond and the tech did also with a video which was sent to me so we knew ALL of the screws/fasteners were put back on. This is the first time in 3 years that we didn’t have to worry. More