Chapman Ford Lancaster - Service Center

Quick, Efficient Service My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by 9:30ish. The tech stopped out and went over the alignment readings and some other stuff with me. Overall, I was very happy with the service. More

A Great Experience I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Than I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Thank you to the staff at Chapman Ford. More

Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a certain time. More

Quick and Easy Service Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. They also allowed me to pay for inspection via a link they texted me. Once they received my payment I told them I couldn't pick up the vehical until after hours and they accommodated my needs. Service and staff were great. More

CONSISTENT AND EXCELLENT SERVICE I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of affairs, the process was seamless. As always, thank you for the excellent and prompt service! More

Sadly Disappointed Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold and raining. I was told I could not wait in their waiting area - I had to wait in their drive through garage. Yes, this was during the Covid-19 emergency, but for a 1-hour job, this dealer should have something in place to allow their customer to return wait for a vehicle. Was I supposed to have someone take me home to turn around and immediately return? Is it impossible to maintain 6 feet of social distancing in the waiting area? I was told to wait in the unheated garage, with some employees that were not wearing a mask. I would have taken my care elsewhere for the state inspection. The service was fine. It is just that this dealer has no idea how to take care of customers during the Covid-19 emergency. Go for service at your own risk. Remember you can't walk to a nearby restaurant as they are closed. So be prepared to wait anywhere they feel like telling you to go. More

Fast friendly was keep informed at home Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They a Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They actually called before the time I chose. Told me the price and everything else I asked to be done. More

This has been the nicest group of the most accommodating service people I have met thus far Its a pleasure doing business with them Keep up the good work I kept forgetting to ask about my points service people I have met thus far Its a pleasure doing business with them Keep up the good work I kept forgetting to ask about my points More

The sales staff is fantastic! They explained new procedures and options, were clear on service and what was being done. Also, called and texted promptly procedures and options, were clear on service and what was being done. Also, called and texted promptly More

Chapman Ford has always given me great customer service and a quality vehicle. I would recommend Chapman Ford to all my friends and family members and a quality vehicle. I would recommend Chapman Ford to all my friends and family members More