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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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June 04, 2020
Good work on my Ford Fusion. Will return for further service in the future next time. Nothing else to say really just trying to hit the 25 word limit. service in the future next time. Nothing else to say really just trying to hit the 25 word limit. More
by slothmode
Verified Customer
June 03, 2020
Inspection Took me at appointed time, finished as promised. Did a good job. Did what I told them. Jerry was great to deal with as normal. Took me at appointed time, finished as promised. Did a good job. Did what I told them. Jerry was great to deal with as normal. More
by rhatwater
Employees Worked With
May 26, 2020
everything is done to my car that should be. suggestion: being polite goes a long way,recognizing a customer when first coming in the door with "hello or be right with you, would help!! suggestion: being polite goes a long way,recognizing a customer when first coming in the door with "hello or be right with you, would help!! More
by kay_fletcher2006
Employees Worked With
Tori
May 26, 2020
Husband extremely pleased Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he woul Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he would need to wait outside. So, he planned to bring fold up chair, coffee and book to read. The service was excellent, timely and well organized. When he got home he said they deserved a 5 star review. More
by JEN18
Employees Worked With
My husband did not mention names, so this one I can't answer.
May 25, 2020
The cashier is always rude! She is always very short! And makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! More
by TNTLANDIS
Employees Worked With
Cashier
May 24, 2020
Service advisor Gerry is very helpful. I presently lease a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings More
by cmmsail77@gmail.com
May 22, 2020
Great Team The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of the insurance check that had gone to your main address. Problem solved. Very much appreciated the truck being having been washed and the interior cleaned. With the added stress of having to deal with our current circumstance I was more than impressed and appreciated the professionalism from front to back. Thank you. More
by kdmacneil
Employees Worked With
Leslie and Greg
May 21, 2020
Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired your people getting a contractor to doing work on their home and when they finished their bill would be double their estimate. Sounds like your people need to do some homework. More
by atkins2bch
Employees Worked With
Other Employees :
Kyle Ackerman, Scott McCann
May 20, 2020
great service. received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Servi received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Service department was great. Scott was very professional and very helpful. Thanks again, More
by sherimagyar
Employees Worked With
Scott McCann
May 18, 2020
Jerry always goes out of his way to make sure you understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. More
by BARBIES212
Employees Worked With
