Back

Chapman Ford Lancaster - Service Center

Lancaster, PA

not yet
rated
555 Reviews

555 Reviews of Chapman Ford Lancaster - Service Center

Sort by
June 21, 2020

Trustworthy Service Team I appreciate the honest and trustworthy team at Chapman Ford. They treat my vehicle like it was their own. Work completed well and pricing is terrifi More

by Chuck H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Jun 22, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 19, 2020

Fast. Very friendly and got the work done well in a timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor More

by SarahSchwacher
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 19, 2020

execlent no problems went just as stated. i waited till it was done and it was done when they said it would be verry happy with servuce More

by jawrtwlk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 22, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

June 15, 2020

I do not wish to right a twenty five word typed review. Why can’t you just accept the 5 stars that I gave? This is annoying. More

by felonyone
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

Great company to work with, trustworthy and honest! Fantastic communication throughout my service appointment. Would recommend Chapman Ford to anyone. Thank you for fabulous service. More

by bkgingrich
Recommend Dealer
Yes
Employees Worked With
Kyle Ackerman
Jun 15, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 15, 2020

The service was great as always and the staff was nice. The price I paid was very reasonable and everyone at the dealership was wearing masks. More

by raymondfritzinger
Recommend Dealer
Yes
Employees Worked With
Tori, Kyle Ackerman
Jun 16, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 11, 2020

fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne More

by farmer70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with Gerald here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 09, 2020

Fantastic customer service Great, courteous, transparent and informative service. Gerald was very attentive and provided all the answers to my questions. Service technicians wen More

by PJCampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald in Service - 5 stars
Jun 09, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 08, 2020

quick oil change I needed an oil change on the day I called, they had an opening so they fit me in. They were done faster than promised which allowed me to get back to More

by jkay0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

June 05, 2020

Simply the Best Best service tech I have ever dealt with. Knowledgable, customer-focused and always does an exceptional job of doing the things that I would ask after More

by wmattick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 08, 2020 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

...
12
...