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Chapman Ford Lancaster - Service Center
Lancaster, PA
555 Reviews
555 Reviews of Chapman Ford Lancaster - Service Center
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July 11, 2020
Loss of trust I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I pur I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I purchased it in 2012. My car passed inspection, including the brakes, but it needed some other work which I had done. A few days later I drove my car about 20 miles and when I got home my right front tire was smoking and the it was very hot. I called Chapman and brought the car back to have it checked out at the next available time. I didn't drive it because I was afraid something terrible was wrong. I was told they drove it and checked it out and couldn't find anything wrong and I was charged $68. I still felt something was wrong with my car. The steering wheel would shimmy at times and I felt like something was holding the car back. I drove my daughter and granddaughters to Hershey park on July 2 and my daughter could tell something was wrong with my car. I told her the whole story and she said she didn't care what Chapman said my steering wheel should not shimmy and it didn't seem to be driving right. I called again and took my Escape back on July 7 and was told the brakes were so bad they had to be replaced and the brake pads would not last 6 months. The total cost would be over $1000. I asked why my brakes passed inspection on June 2 and were so bad now. I didn't get a good explanation. I think something was not replaced properly when my car was in for inspection and it caused all of this damage. I kept telling them it was not right since June 2. This is very hard for me to write because I always felt good about taking my car to Chapman but now I can't shake this feeling of mistrust. I don't know what I am going to do now for future car repairs. Jerry Deshong did take the $68 off of my last bill and I do appreciate that. More
by CMBDE3
Verified Customer
Helpful July 10, 2020
Tufano got me fast service I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 min I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 mins ahead of time. Thank you Mike More
by PoloMan
Employees Worked With
July 09, 2020
Service was excellent and very fast, which is appreciated. Also appreciated the Covid safety measures enforced in the facility. This is my first-ever Ford and I’m very pleased with it and with my appreciated. Also appreciated the Covid safety measures enforced in the facility. This is my first-ever Ford and I’m very pleased with it and with my experiences at Chapman. More
by MPMACD
July 08, 2020
Mike tufano and the service advisors are great people To work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. work with. Very helpful and knowledgeable, give them a raise! Griener is the reason we’re a Chapman customer too. More
by lavertyt
July 08, 2020
Happy with my service. My check engine light came on. The technician was able to locate the problem and have it fixed for me the same day. Thank you. My check engine light came on. The technician was able to locate the problem and have it fixed for me the same day. Thank you. More
by emcfalls79
Employees Worked With
July 02, 2020
Always a good experience. I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The I like working working with Jerry Deshong. He has been taking care of my 2009 F-150 as well as my 2005 focus, plus previous Ford cars I have had. The Chapman Techs do good work. More
by VICTORY898
Employees Worked With
July 01, 2020
I have been going to this dealership since 1999 with 3 cars so I have a history with them. For the most part , I was treated fairly and with respect , the maintenance provided to my vehicles is top notch cars so I have a history with them. For the most part , I was treated fairly and with respect , the maintenance provided to my vehicles is top notch and if I had any issues , they would correct immediately so I am satisfied with their service as well as their customer service More
by MILLSSNOOKIE
Employees Worked With
Kyle Ackerman
June 30, 2020
Excellent service I can only being to say that I truly hate car 🚗 shopping; however, when you meet a person that is good at what they do and help you every step of the I can only being to say that I truly hate car 🚗 shopping; however, when you meet a person that is good at what they do and help you every step of the way, I can say this was a good day! Thank you Anthony Rodriguez for putting up with me and helping me with my vehicle. It’s alway makes sense to shop where you are treated well! More
by L. Torres
Employees Worked With
L. Anthony Rodriguez
June 29, 2020
They make it easy I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service and when my car would be ready to pickup. More
by robyn5
Employees Worked With
