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Chapman Ford Lancaster
Lancaster, PA
1,069 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,069 reviews
June 01, 2018
Mike did a great job! Awesome experience! Got an awesome deal and drove it home same day! Fair price for the trade in and a great deal on an awesome car. Awesome experience! Got an awesome deal and drove it home same day! Fair price for the trade in and a great deal on an awesome car. More
by Aream1994!
Employees Worked With
May 29, 2018
Awesome experience We were very grateful for all the hard work that Mike put into getting is qualified and making sure that Jon got exactly the truck that he wanted. Tha We were very grateful for all the hard work that Mike put into getting is qualified and making sure that Jon got exactly the truck that he wanted. Thank you so much for everything that you did for us Chapman Ford. More
by Jmrobin40
May 28, 2018
Great experience I walked in have an idea of what i wanted to look at and i was directed in that direction right away. I was not pressured into anything during the buy I walked in have an idea of what i wanted to look at and i was directed in that direction right away. I was not pressured into anything during the buying process. I was also explained step by step of the trade in and buying process. They are very friendly and want you to do what is best for yourself. More
by ABarnes
Employees Worked With
ZACH HARPIN
May 26, 2018
Low pressure, we want to make sure you're happy dealership Tony is a great salesman. NO PRESSURE at all. Went back and forth from the dealership to the lot Idk how many times getting keys for different eacapes Tony is a great salesman. NO PRESSURE at all. Went back and forth from the dealership to the lot Idk how many times getting keys for different eacapes as we changed our minds on which ones we wanted to test drive. After we decided, he had the finance manager come over and explain leasing vs. buying, never hurried us to sign. Then he set up the ford pass system _ washed/ prepped car while we signed all the paperwork. Took us back out to the car_explained all the technology, synced my wifes phone, made sure we understood everything and it was even 30 minutes after they closed! It was always " no problem- glad to do it." Best car buying experience I've had yet! The manager and finance people were great also. No rush- even though it was getting close to their closing time. More
by BYland
Employees Worked With
Tony Torres
May 14, 2018
No pressure, friendly staff Zach was the most “no pressure” car salesman we’ve ever experienced. If we feel pressured, we walk. This was certainly not the case with Zach and h Zach was the most “no pressure” car salesman we’ve ever experienced. If we feel pressured, we walk. This was certainly not the case with Zach and his team at Chapman. More
by Adam02
Employees Worked With
ZACH HARPIN
May 12, 2018
Great dealership awesome customer service and a well organized sales team...I was satisfied with my trade value and the price of the vehicle I purchased dealership awesome customer service and a well organized sales team...I was satisfied with my trade value and the price of the vehicle I purchased More
by Kyle
Employees Worked With
May 12, 2018
Friendly staff, great experience Straight forward honest buying process, made easy as possible by the entire staff! They staff wasn't rushing us even though we came on a Friday night, Straight forward honest buying process, made easy as possible by the entire staff! They staff wasn't rushing us even though we came on a Friday night, ask for Jared and you'll leave happy More
by GeeCoak
May 12, 2018
Great service!!!! This is our 3rd purchase from Chapman Ford and will keep coming back! Jared Meshy was very knowledgeable, prompt, and his customer service was awesom This is our 3rd purchase from Chapman Ford and will keep coming back! Jared Meshy was very knowledgeable, prompt, and his customer service was awesome! Thank you! I love my new car! Beth Kilpatrick More
by Bethk
Employees Worked With
May 12, 2018
Mark Kilpatrick Jared is an excellent representative and I would recommend him to a friend or family member. If and when I by another new vehicle, I will come see Jar Jared is an excellent representative and I would recommend him to a friend or family member. If and when I by another new vehicle, I will come see Jared. More
by Mark
Employees Worked With
May 07, 2018
Great service, will work with your desired budget! I had a great experience with Mike at Chapman Ford Lancaster, he was super helpful and knowledgeable! He worked to get to my desired price and was the I had a great experience with Mike at Chapman Ford Lancaster, he was super helpful and knowledgeable! He worked to get to my desired price and was there to help me with all of the features after I signed all the paperwork. Definitely recommend!! More
by Bcs61003
Employees Worked With
