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Chapman Ford Lancaster
Lancaster, PA
1,027 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,027 reviews
March 30, 2018
Excellent Service Best Salesman Experience Mike Mummau was great to work with. I stopped and told him what I was looking for months before my purchase. He kept in touch with me periodically a Mike Mummau was great to work with. I stopped and told him what I was looking for months before my purchase. He kept in touch with me periodically and would send me vehicles until the perfect one came in. Once that came he helped to ensure I was comfortable with the vehicle the loan and the purchase in general. I have used Mike to buy 3 vehicles and refer him to all my friends. I will always go back to Mike when shopping for vehicles. More
by J Brandon Hostetter
Employees Worked With
March 30, 2018
Fabulous Mike helped us upgrade from my small car into an SUV. He was super helpful in helping us find one that fit our family’s need. Mike helped us upgrade from my small car into an SUV. He was super helpful in helping us find one that fit our family’s need. More
by Jlg
Employees Worked With
March 29, 2018
Highly Recommend Mike Mumma I purchased my 2013 Lincoln MKX from Mike Mumma, and can not recommend him enough. From beginning to end he was professional, personable, and knowledg I purchased my 2013 Lincoln MKX from Mike Mumma, and can not recommend him enough. From beginning to end he was professional, personable, and knowledgeable; totally breaking the “used car salesman” stereotype. If you’re in the market for a new or used car, Mike Mumma won’t steer you wrong! More
by kmw5274
Employees Worked With
March 29, 2018
Amazing custome service. They help me so much with my decision making. The people there made me feel very welcome and comfortable. They were very helpful. Awe custome service. They help me so much with my decision making. The people there made me feel very welcome and comfortable. They were very helpful. Awesome experience. Happy customer. 😁 More
by Nindy
Employees Worked With
Luis Rodriguez
March 29, 2018
Easiest truck buying experience ever!!! I had an idea of what I wanted, looked at some of the options, and figured out in about 30 minutes that new was the best way. We had to come back beca I had an idea of what I wanted, looked at some of the options, and figured out in about 30 minutes that new was the best way. We had to come back because of an appointme t we had, but when we did, we signed all paperwork, a s were out in about 30 minutes. More
by dek3383
Employees Worked With
March 28, 2018
Salesman Mike Mumma Mike Mumma was amazingly quick at finding me exactly what I wanted! I told him what I wanted in my Jeep and he delivered within a few days! The price Mike Mumma was amazingly quick at finding me exactly what I wanted! I told him what I wanted in my Jeep and he delivered within a few days! The price was perfect too!! More
by Kg53
Employees Worked With
March 28, 2018
Great Experience! My experience at Chapman was great. I was a little anxious going in as a single woman but the process was very comfortable and easy. Tony was very d My experience at Chapman was great. I was a little anxious going in as a single woman but the process was very comfortable and easy. Tony was very down to earth and thorough salesperson. More
by Nor0922
Employees Worked With
Tony Torres
March 24, 2018
Excellent Customer Service - 1st Greeting to Final Handshake Mike was incredible to deal with throughout our entire car purchasing experience. If you want someone who is real and genuine and truly takes pride in Mike was incredible to deal with throughout our entire car purchasing experience. If you want someone who is real and genuine and truly takes pride in what he does then Mike is your guy. He repeated followed up with us on any questions/concerns that we had and did not play games. Come to Chapman Ford of Lancaster if you want to be treated like you matter and not just like the next sale. More
by Nathanielsmith10
Employees Worked With
March 23, 2018
Easy and fast experience! The sales team at Chapman Ford of Lancaster was incredible from the test drive all the way to explaining the price break down. The finance managers we The sales team at Chapman Ford of Lancaster was incredible from the test drive all the way to explaining the price break down. The finance managers were incredibly helpful explaining the warranties to us and what our options were as brand new mustang owners. I cannot rave enough about the customer service level of Chapman Ford! It was 5- star service all around. I will definitely give them my business again in our next car purchase!! More
by Victoriasmith
Employees Worked With
March 17, 2018
Great experience I couldn't afford what I originally wanted but I found a great car I could afford an had an enjoyable buying experience. Would definitely recommend ot I couldn't afford what I originally wanted but I found a great car I could afford an had an enjoyable buying experience. Would definitely recommend others to check it out! More
by Daniel Mentzer
Employees Worked With
Tony Torres
