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Chapman Ford Lancaster

Lancaster, PA

4.9
1,028 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,028 reviews

April 30, 2018

Great truck buying experience Everyone at the dealership was very friendly and helpful. I had Jared Meshey as my salesman and the guys got a great personality. Jared helped me thro More

by Glock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Chapman Ford Lancaster responded

We really appreciate this review. Jared is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

April 30, 2018

Awesome experience! 5 stars sums up the service, consideration of our needs and finances and the genuiness of our sales consultant, Mike Mumma. He took his time with us, More

by Jeepgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Garraffa
May 02, 2018 -

Chapman Ford Lancaster responded

We really appreciate this review. Jared is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

April 24, 2018

Jared meshey Always a great experience at Chapman, always acknowledged when walking in the door. True to time estimate when getting work done on my vehicle. Great More

by Laurenpstyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2018 -

Chapman Ford Lancaster responded

Thank you for the kind words and trusting us with your business

April 24, 2018

Very approachable I don't normally write reviews but I had a take a second to recognize the great customer service I received from Jared and Morgan. I haven't got that More

by Yoderps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Benjamin
Apr 25, 2018 -

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

April 23, 2018

Great customer service throughout the entire exprience! I recently stopped into Ford to have my previous car serviced and decided to take a look at options for my next lease as the current lease was about t More

by Cml918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Business manager-new, Jim Garner, Tony Torres, Andrew Proctor
Apr 24, 2018 -

Chapman Ford Lancaster responded

Thank you for sharing this wonderful review! Jared is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

April 21, 2018

Very helpful with the whole car buying process for a first time buyer thank you so much ...you guys worked your magic. I defiantly recommend this dealership More

by Charley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torres, Lino De La Rosa - Familia
Apr 23, 2018 -

Chapman Ford Lancaster responded

We take pride that you chose us to purchase your new vehicle. We look forward to seeing you again soon!

April 11, 2018

Very helpful staff! Thankful for attentive service. Tony was patient and explained in detail all of our options. He was knowledgeable about the features of our new Fusi More

by Happy Shopper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Torres
Apr 18, 2018 -

Chapman Ford Lancaster responded

We take pride that you chose us to purchase your new vehicle. We look forward to seeing you again soon!

April 04, 2018

Tony is awesome :) Tony was great! He did not pressure us into buying something we didn't want. He was laid back and very helpful through everything. He's even helping u More

by Pmh412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Torres
Apr 18, 2018 -

Chapman Ford Lancaster responded

We really appreciate this review. Tony is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

April 01, 2018

Bought a car I bought a Fusion from Mike Mumma. I had a great experience no pessure. Was very good at showing and explaining all the features of the car. More

by Happy sue 14
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Chapman Ford Lancaster responded

Thank you for your review! We are glad you enjoyed your car-buying experience with Mike.

March 31, 2018

You ask, they deliver! When I was ready to upgrade my car, I knew exactly what I was looking for. I went into the dealership and met Mike. He list Ned to what I wanted and w More

by Kjoritt14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Chapman Ford Lancaster responded

We really appreciate this review. Mike is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

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