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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
May 21, 2019
Great team to work with Appointment was on time, staff was courteous and kept me informed along the way for discovery items that revealed themselves during the services. Exce Appointment was on time, staff was courteous and kept me informed along the way for discovery items that revealed themselves during the services. Excellent work More
by jpopielarski
Verified Customer
May 21, 2019
Oil change lube and rotation My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry told me it was time for tire rotation which was done. Was done just under 1 hour! Great service. thank you! More
by Bobtortora2008
Employees Worked With
May 21, 2019
Service From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained to me so I could understand what they were doing and answered my questions. More
by HARRISDU5
May 21, 2019
Replace lost key Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. More
by smpgavalchik
May 21, 2019
Just moved to Lanc My father and I just moved to the Lancaster area and we received a recall on his vehicle. After his 2011 Fusion was repaired, I asked if my 2018 Fusi My father and I just moved to the Lancaster area and we received a recall on his vehicle. After his 2011 Fusion was repaired, I asked if my 2018 Fusion could be looked at for a possible warranty issue. We all got a laugh to find out that although I have a back up camera, this particular package did not include any alarms to notify me if i am backing too close to something. We did not know this, lol. The staff was professional, attentive and definitely has a sense of humor!! Would def recommend!!! More
by smudge1621
Employees Worked With
Other Employees :
The cashier, unsure if that was Ann, Ann Thomas
May 21, 2019
Great Experience, Beautiful waiting Area Great locationg, fast service. The waiting area was great. Staff was Very polite and professional. Will do all my vehicle maintnace at Chapman Ford La Great locationg, fast service. The waiting area was great. Staff was Very polite and professional. Will do all my vehicle maintnace at Chapman Ford Lancaster. More
by pedroroque25
May 20, 2019
Purchase of a new Ford Explorer Over all was a very positive experience, I'm not one of those people that love shopping for a new car. Scott Greiner was my sales person, and was ver Over all was a very positive experience, I'm not one of those people that love shopping for a new car. Scott Greiner was my sales person, and was very helpful with finding what I was looking. More
by ronk0
May 20, 2019
Happy to say Chapman was close to Home !! They saved me the hassle shopping the net . After the purchase I was curious to see what kind of deal I did receive so I then went to the net . And They saved me the hassle shopping the net . After the purchase I was curious to see what kind of deal I did receive so I then went to the net . And was very pleased that I got a fair deal . Thanks Again ... More
by fcaramanis
May 20, 2019
Fantastic Team Great team of sales associates. If one was busy another came to support. Didn't feel like a number who wanted to buy a car. Felt appreciated and we Great team of sales associates. If one was busy another came to support. Didn't feel like a number who wanted to buy a car. Felt appreciated and welcomed. More
by zweiankunft
May 20, 2019
Always a great experience! It is always a smooth process of finding the vehicle I want, getting the paperwork done and taking delivery of my new vehicle! Everyone there is frien It is always a smooth process of finding the vehicle I want, getting the paperwork done and taking delivery of my new vehicle! Everyone there is friendly and helpful! They don’t stop working to make you happy with your purchasing decision. More
by webclif23
