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Chapman Ford Lancaster
Lancaster, PA
1,071 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,071 reviews
September 28, 2018
Excellent Customer Service At my recent experience with this dealer ship I received excellent customer service. My salesman, Zach Harpin, was very friendly, knowledgeable and ju At my recent experience with this dealer ship I received excellent customer service. My salesman, Zach Harpin, was very friendly, knowledgeable and just did everything he could to make the process as smooth as possible. Would definitely recommend this dealership and salesman to my friends and family. More
by Katsmith
Employees Worked With
ZACH HARPIN
September 27, 2018
Excellent costumer service! I came to Chapman Ford looking for a vehicle, not knowing exactly what I wanted. Zach Harpin, a sales associate there gave me one of the best costumer I came to Chapman Ford looking for a vehicle, not knowing exactly what I wanted. Zach Harpin, a sales associate there gave me one of the best costumer service expierences. He made sure to listen to what I wanted and he was able to meet every criteria that I asked for. He made sure I was leaving with the best deal and one Pristine car! He is very knowledgeable and would always find out (if he didn’t know already) every answer to all of my questions. I absolutely could not be more happy and satisfied with my experience there and I would recommend Zach Harpin as your sales associate to anyone! He wasn’t overwhelming or pushy at all. He worked with me in a very sensible manner and took his time! He made sure I was leaving with what I came for or even better. Thanks again Zach! More
by Ksay0805
Employees Worked With
ZACH HARPIN
September 27, 2018
Amazing Customer Service! Wasent sure what to expect after other terrible experiences but Zach was very knowledgeable, friendly and will get you into the right car the fits you Wasent sure what to expect after other terrible experiences but Zach was very knowledgeable, friendly and will get you into the right car the fits your needs! More
by Fordman5
Employees Worked With
ZACH HARPIN
September 27, 2018
Awesome Awesome Service Needed to get out of my old car and Zach Harpin made it very easy for me. I walked away with an amazing offer for my car, much better than previous of Needed to get out of my old car and Zach Harpin made it very easy for me. I walked away with an amazing offer for my car, much better than previous offers, and a newer model for thousands less than what I was anticipating. Thank you Zach!! More
by Will0489
Employees Worked With
ZACH HARPIN
September 27, 2018
Great help for the uninitiated So I went to look at some options for my father. Zach ended up being a great help I don't know a lot about cars be walked me through every step he has So I went to look at some options for my father. Zach ended up being a great help I don't know a lot about cars be walked me through every step he has helped me a great deal in making the right decision for my family's Automotive need. More
by Dnyoussef
Employees Worked With
ZACH HARPIN
September 27, 2018
A friendly and pleasant experience Had a very pleasant experience both at the dealership and with the sales associate. Zach was able to answer every one of my questions in a very helpfu Had a very pleasant experience both at the dealership and with the sales associate. Zach was able to answer every one of my questions in a very helpful, practical, and professional manner. I felt completely at ease as he provided a calm and comfortable car shopping experience. I left the dealership feeling extremely satisfied with my visit and elated about my new car! More
by ArtyC
Employees Worked With
ZACH HARPIN
September 27, 2018
Hooray Harpin Zach Harpin was incredibly helpful, courteous, and very professional. I was wary of going to the car dealer and was worried about how the service woul Zach Harpin was incredibly helpful, courteous, and very professional. I was wary of going to the car dealer and was worried about how the service would be, and Zach put all my fears to bed. The experience was easy, and I got exactly what I needed! 10/10 will recommend Chapman, and ABSOULUTELY recommend Zach. More
by Donlawrence
Employees Worked With
ZACH HARPIN
September 27, 2018
Great experience Zach knew I wanted a Jeep Wrangler and quickly found me one that fitted my budget and style. He made the whole process easy and within a few days of l Zach knew I wanted a Jeep Wrangler and quickly found me one that fitted my budget and style. He made the whole process easy and within a few days of letting him know what I was looking for, I was leaving the dealership with my new Jeep! Great experience! More
by JakePiccioni
Employees Worked With
ZACH HARPIN
September 18, 2018
GREAT Buying Experience at CHAPMAN FORD The buying experience at Chapman Ford was great. From the ease of turning in my leased 2017 Explorer to Chapman Ford searching for a 2018 Explorer tha The buying experience at Chapman Ford was great. From the ease of turning in my leased 2017 Explorer to Chapman Ford searching for a 2018 Explorer that I was looking to purchase with the color and equipment packages I was looking for. AND it continued with getting me the financing for the new vehicle that fit my budget. Everyone involved put their best foot forward and made those experience quick and easy and enjoyable. I would highly recommend Chapman Ford to anyone looking to buy a vehicle. I especially wanted to thank Tony Torres who went out of his way and resolved a few minor vehicle issues. Hopefully I named all that were involved in the purchase of my 2018 EXPLORER XLT. More
by BTPD79
September 16, 2018
Easy buying experience and friendly team. Tony explained all the functions of the vehicle to me and handled all the paperwork and questions I had. and friendly team. Tony explained all the functions of the vehicle to me and handled all the paperwork and questions I had. More
by Tf
Employees Worked With
Tony Torres
