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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
April 23, 2018
Great customer service throughout the entire exprience! I recently stopped into Ford to have my previous car serviced and decided to take a look at options for my next lease as the current lease was about t I recently stopped into Ford to have my previous car serviced and decided to take a look at options for my next lease as the current lease was about to end. Jared was the sales person that greeted me and showed me around. He was extremely knowledgeable and personable. He answered every single one of my questions and really worked to find the best deal for me. I came back a few days later to test drive a few more cars with my boyfriend before making a decision. Jared was understanding of my inability to make a decision. He allowed me to test drive both the Escape and Edge and thoroughly explained each of the vechiles features. I took that evening to make a decision and got back to Jared the next day with the decision to lease a new Edge. On delivery day, Jared was organized and extremely helpful. Throughout the entire process Jared made me feel like family. I would highly recommend Jared to anyone looking to buy or lease a ford. I am currently on my 5th Ford lease and can honestly say I could not be happier with the customer service I received from both Jared and the Chapman Ford staff. More
by Cml918
Employees Worked With
Other Employees :
Business manager-new, Jim Garner, Tony Torres, Andrew Proctor
April 21, 2018
Very helpful with the whole car buying process for a first time buyer thank you so much ...you guys worked your magic. I defiantly recommend this dealership with the whole car buying process for a first time buyer thank you so much ...you guys worked your magic. I defiantly recommend this dealership More
by Charley
Employees Worked With
Tony Torres, Lino De La Rosa - Familia
April 11, 2018
Very helpful staff! Thankful for attentive service. Tony was patient and explained in detail all of our options. He was knowledgeable about the features of our new Fusi Thankful for attentive service. Tony was patient and explained in detail all of our options. He was knowledgeable about the features of our new Fusion. Shop Chapman! More
by Happy Shopper
Employees Worked With
Tony Torres
April 04, 2018
Tony is awesome :) Tony was great! He did not pressure us into buying something we didn't want. He was laid back and very helpful through everything. He's even helping u Tony was great! He did not pressure us into buying something we didn't want. He was laid back and very helpful through everything. He's even helping us with a second car, too! More
by Pmh412
Employees Worked With
Tony Torres
April 01, 2018
Bought a car I bought a Fusion from Mike Mumma. I had a great experience no pessure. Was very good at showing and explaining all the features of the car. I bought a Fusion from Mike Mumma. I had a great experience no pessure. Was very good at showing and explaining all the features of the car. More
by Happy sue 14
Employees Worked With
March 31, 2018
You ask, they deliver! When I was ready to upgrade my car, I knew exactly what I was looking for. I went into the dealership and met Mike. He list Ned to what I wanted and w When I was ready to upgrade my car, I knew exactly what I was looking for. I went into the dealership and met Mike. He list Ned to what I wanted and was able to provide me the car I wanted and at a fair price as well! They kept me within my budget! More
by Kjoritt14
Employees Worked With
March 31, 2018
Happy shopper Talk to Mike Mumma, he knows his Ford's. The dealership week known in the area for greaat customer service, from sales to service. Recommend. Talk to Mike Mumma, he knows his Ford's. The dealership week known in the area for greaat customer service, from sales to service. Recommend. More
by Bf-f150
Employees Worked With
March 30, 2018
Excellent Service Best Salesman Experience Mike Mummau was great to work with. I stopped and told him what I was looking for months before my purchase. He kept in touch with me periodically a Mike Mummau was great to work with. I stopped and told him what I was looking for months before my purchase. He kept in touch with me periodically and would send me vehicles until the perfect one came in. Once that came he helped to ensure I was comfortable with the vehicle the loan and the purchase in general. I have used Mike to buy 3 vehicles and refer him to all my friends. I will always go back to Mike when shopping for vehicles. More
by J Brandon Hostetter
Employees Worked With
March 30, 2018
Fabulous Mike helped us upgrade from my small car into an SUV. He was super helpful in helping us find one that fit our family’s need. Mike helped us upgrade from my small car into an SUV. He was super helpful in helping us find one that fit our family’s need. More
by Jlg
Employees Worked With
March 29, 2018
Amazing custome service. They help me so much with my decision making. The people there made me feel very welcome and comfortable. They were very helpful. Awe custome service. They help me so much with my decision making. The people there made me feel very welcome and comfortable. They were very helpful. Awesome experience. Happy customer. 😁 More
by Nindy
Employees Worked With
Luis Rodriguez
