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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
May 23, 2019
Great experience, great staff, easy purchase.. Excellent experience, Chris was great. The purchase, trade in, and review of the new vehicle was all done very well. I would highly recommend the sa Excellent experience, Chris was great. The purchase, trade in, and review of the new vehicle was all done very well. I would highly recommend the sales team and dealership! More
by seanlichty
Verified CustomerEmployees Worked With
Christopher Slack
May 23, 2019
Extremely pleased and would HIGHLY recommend!! I have been to other local dealerships over thebyears and was looking for a change... Chapman Ford is exactly what I was seeking. Excellent, thorough, I have been to other local dealerships over thebyears and was looking for a change... Chapman Ford is exactly what I was seeking. Excellent, thorough, fast service. Extremely friendly staff that explained everything easily for me to understand. I picked up my Ford Focus and feel like it is brand new again! Kyle and the service team there are the best! We will definitely continue coming to Chapman! More
by Slhayes1085
Employees Worked With
Kyle Ackerman
May 23, 2019
Best service department anywhere This dealership has the best staff anywhere. I’m 73 and i’ve owned a lot of cars. I have never been treated better or received better service, from th This dealership has the best staff anywhere. I’m 73 and i’ve owned a lot of cars. I have never been treated better or received better service, from the moment you walk in the door until you leave. More
by goydagang
Employees Worked With
Scott Greiner, Kyle Ackerman
May 22, 2019
Excellent Service It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought o It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought out the lease and refinanced to own it. More
by Dunloplc10
May 22, 2019
Easy simple experince Great Experience with Scott Greiner, Jon Webster and Mike Mumma. Easy and simple process changing from one lease to the next! Great Service as always Great Experience with Scott Greiner, Jon Webster and Mike Mumma. Easy and simple process changing from one lease to the next! Great Service as always! More
by amitchell7
May 22, 2019
Great Service Went looking for a new car and chose Chapman. Great experience and Scott was a great help throughout the process. Highly recommend! Follow up after th Went looking for a new car and chose Chapman. Great experience and Scott was a great help throughout the process. Highly recommend! Follow up after the purchase was awesome More
by casams1966
May 22, 2019
Very helpful! Turned out I had a very simple problem to fix and my bill was quite fair. They explained things to me in a way I could understand and answered all my Turned out I had a very simple problem to fix and my bill was quite fair. They explained things to me in a way I could understand and answered all my questions. Great service. More
by Stephanie
Employees Worked With
Other Employees :
I did speak to other people, but I don't know their names
May 22, 2019
State inspection I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. All of the employees are absolutely wonderful. More
by cdn86
Employees Worked With
May 22, 2019
Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my vehicle. Thank you very much. More
by HAMPTON.EUGENE
May 22, 2019
Excellent!! Excellent experience. Everyone was very nice and helpful. Transaction went very smooth. I always recommend Scott Greiner to my friends. He always goes Excellent experience. Everyone was very nice and helpful. Transaction went very smooth. I always recommend Scott Greiner to my friends. He always goes above and beyond for his customers. More
by rwconst
