Chapman Ford Lancaster

Purchase 2011 F 150 Super Crew KIng Ranch I had been looking for a good used King Ranch pickup. My little '06 Rancher had served me well but it was time to move up to something larger. Contact I had been looking for a good used King Ranch pickup. My little '06 Rancher had served me well but it was time to move up to something larger. Contacted the dealership and Morgan set up an appointment to come up and see it. Katie was our sales person and she did a great job. She was prompt and was able to answer any questions we had and was quick to get back with us with any information from her manager. We got a good trade in on the Ranger. The cosmetic issues with the F 150 front bumper where handled right at the dealer's paint/body shop and looks great afterward. Jared was a great help explaining the out of state purchasing and registration process. We are very pleased. Great vehicle at a good price, we intend to use and enjoy it for many years to come. Thanks again to Katie for a great sales experience. Larry & Karen Bohlen Severn, Maryland More

Lots of Options & Very Knowledgeable The onsite selection is quite expansive and if they don’t have it they will find it for you. Tony is also very knowledgeable about all the vehicles Fo The onsite selection is quite expansive and if they don’t have it they will find it for you. Tony is also very knowledgeable about all the vehicles Ford offers, new and used. More

Great customer service Awesome service and knowledgeable sales person. Tony was very pleasant and went over and beyond to make my buying experience a pleasure!! Most definit Awesome service and knowledgeable sales person. Tony was very pleasant and went over and beyond to make my buying experience a pleasure!! Most definitely would purchase another car from Tony. More

Great experience all around!!!!! Zach Harpin is a great sales person. I believe he would make a great sales manager some day. He went above and beyond to find me the right vehicle. He Zach Harpin is a great sales person. I believe he would make a great sales manager some day. He went above and beyond to find me the right vehicle. He found the right vehicle at the right price within my budget. Thanks to him, I have a nice vehicle. He did everything that a great salesman does and is professional and straightforward. No xx. Very knowledgeable, friendly and respectful. No pressure to buy in any way. I was also treated great by Business manager Jared Meshey, another professional. He answered all of our questions and was great to deal with. He was so kind, he gave me a cool gift from an Eagles game. I would definitely buy another vehicle from them again and send those searching for a vehicle their way. Thanks, Zach and Jared!!!! You guys rock!!!!!!!! More

Quick and easy Chapman provided me upfront pricing and fast service. Got an email quote from Rebecca in the morning and was purchasing the truck by six pm. Chapman provided me upfront pricing and fast service. Got an email quote from Rebecca in the morning and was purchasing the truck by six pm. More

Exciting Fast and friendly, no gimmicks. They helped me get what I want with the price I wanted per month. Thanks for getting me in and out fast and driving an Fast and friendly, no gimmicks. They helped me get what I want with the price I wanted per month. Thanks for getting me in and out fast and driving an awesome truck More

Lots of issues, terrible experience! I made an appointment to get my truck window regulator repaired. The day they looked at it I was told that they had the part in stock and it would be I made an appointment to get my truck window regulator repaired. The day they looked at it I was told that they had the part in stock and it would be done by the end of the day. Then I was called back a few min after I got off the phone with them and told that the part that was in stock was broken so they had to order a different one and it was going to arrive in the morning and they would get it done first thing the next morning. The next day I called at 2:40 in the after noon to check on the status cause I had a ride scheduled to drop me off there at 3:45 to pick up the truck. I was then Told the part only came in around 11:30 but they had the truck in and we’re working on it and it would be done sometime before the end of the day So I told them look you told me the morning so I got a ride for 3:45 will it be done by then, he then told me well let me go get them working on the truck so it will be done by then. So we’re they working on it or not I don’t know but when I arrived It was done. So I paid my bill and went out to leave, only to find out the window wasn’t functioning properly. I went back in and they said o I’m sorry it just needs reset so they had a guy go out and reset it and it was then working. After a lot of frustration I was finally on my way home when I realized I forgot to check to make sure if the power mirrors worked... guess what they didn’t work so I called back in and of corse like every other time I called in I could not speak to anyone in service department so I turned around and drove back in and was greeted with the service guy saying now what’s wrong so I told him and he said sorry about that the guy was rushing because you needed your truck so he probably forgot to plug the mirrors back in. So they got a different mechanic to take the door back apart and sure enough they weren’t plugged in. I took my ford to a big ford dealer so that way I would have a professional experience and professional ford mechanic work on my truck. I received neither at Chapman Ford of Lancaster. I will never do any kind of business with them again and I will be telling everyone I know about my poor experience with them! More

Convenient and great The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to i The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to il include sending me pictures of the truck once it arrived at the dealership and when the bed liner was installed. More

2018 Ford Fusion Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,v Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,very knowledgeable about the car.Answered all my I questions without any hesitation. I will only deal with Chapman Ford in E.Petersburg,Pa.on the Manhiem pike! More

Had a great sales rep! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! More