Chapman Ford Lancaster

Quick and easy Chapman provided me upfront pricing and fast service. Got an email quote from Rebecca in the morning and was purchasing the truck by six pm. Chapman provided me upfront pricing and fast service. Got an email quote from Rebecca in the morning and was purchasing the truck by six pm. More

Exciting Fast and friendly, no gimmicks. They helped me get what I want with the price I wanted per month. Thanks for getting me in and out fast and driving an Fast and friendly, no gimmicks. They helped me get what I want with the price I wanted per month. Thanks for getting me in and out fast and driving an awesome truck More

Lots of issues, terrible experience! I made an appointment to get my truck window regulator repaired. The day they looked at it I was told that they had the part in stock and it would be I made an appointment to get my truck window regulator repaired. The day they looked at it I was told that they had the part in stock and it would be done by the end of the day. Then I was called back a few min after I got off the phone with them and told that the part that was in stock was broken so they had to order a different one and it was going to arrive in the morning and they would get it done first thing the next morning. The next day I called at 2:40 in the after noon to check on the status cause I had a ride scheduled to drop me off there at 3:45 to pick up the truck. I was then Told the part only came in around 11:30 but they had the truck in and we’re working on it and it would be done sometime before the end of the day So I told them look you told me the morning so I got a ride for 3:45 will it be done by then, he then told me well let me go get them working on the truck so it will be done by then. So we’re they working on it or not I don’t know but when I arrived It was done. So I paid my bill and went out to leave, only to find out the window wasn’t functioning properly. I went back in and they said o I’m sorry it just needs reset so they had a guy go out and reset it and it was then working. After a lot of frustration I was finally on my way home when I realized I forgot to check to make sure if the power mirrors worked... guess what they didn’t work so I called back in and of corse like every other time I called in I could not speak to anyone in service department so I turned around and drove back in and was greeted with the service guy saying now what’s wrong so I told him and he said sorry about that the guy was rushing because you needed your truck so he probably forgot to plug the mirrors back in. So they got a different mechanic to take the door back apart and sure enough they weren’t plugged in. I took my ford to a big ford dealer so that way I would have a professional experience and professional ford mechanic work on my truck. I received neither at Chapman Ford of Lancaster. I will never do any kind of business with them again and I will be telling everyone I know about my poor experience with them! More

Convenient and great The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to i The salesman, Tony, was very helpful and knowledgeable about the vehicle I wanted to purchase. He kept me updated throughout the entire process to il include sending me pictures of the truck once it arrived at the dealership and when the bed liner was installed. More

2018 Ford Fusion Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,v Chapman Ford is the best! Salesman Tony Torres is the best! Tony was very instrumental in my decision to get my new car.Very friendly and personal,very knowledgeable about the car.Answered all my I questions without any hesitation. I will only deal with Chapman Ford in E.Petersburg,Pa.on the Manhiem pike! More

Had a great sales rep! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! Had a great experience! Easy transfer of a leased car to a new one! Katie made the transition painless and her team helped along the way! More

Great to deal with. I would recommend Chapman Ford to anyone looking for a vehicle.Sales people are great,not aggressive like most.Katie Russell was a pleasure to meet a I would recommend Chapman Ford to anyone looking for a vehicle.Sales people are great,not aggressive like most.Katie Russell was a pleasure to meet and deal with,she was like a friend i've known for years, which made the sale much easier.Very satisfied with my toyota (taco).Thanks again Katie for a pleasurable experience.Tom. More

Best salesman around! My Fiancé and I purchased a 2017 F-150 from Mike Mumma and it was a fantastic experience. Best salesman around, will definitely be purchasing our futu My Fiancé and I purchased a 2017 F-150 from Mike Mumma and it was a fantastic experience. Best salesman around, will definitely be purchasing our future vehicles from him. More

Happy with our experience at Chapman Ford Lancaster My husband and I came in to purchase a used Mazda CX5. Mike Mumma came out to greet us in the lot while we were looking around. He was very welcomin My husband and I came in to purchase a used Mazda CX5. Mike Mumma came out to greet us in the lot while we were looking around. He was very welcoming and knowledgeable about the cars on the lot. We felt like Mike was working for us rather then the Company and this is what made us purchase the vehicle from Chapman. The follow up has been great and we are extremely happy with the whole process and would buy a car from Mike again! More

Fast and friendly I purchased a 2013 Ford Fusion from mike Mumma. It was a great experience and would definitely buy a vehicle from him in the future! I purchased a 2013 Ford Fusion from mike Mumma. It was a great experience and would definitely buy a vehicle from him in the future! More