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Chapman Ford Lancaster
Lancaster, PA
1,073 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,073 reviews
May 30, 2019
Service of my F250 SD Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. Good service, everything done in the time stated. i waited for the truck wile the service was done. Great waiting area in the new dealership. More
by PoloMan
Verified Customer
May 29, 2019
state inspecion Since I do not put many miles on my car, I asked if I should honor the service sticker date or have it checked sooner. His reply was that I should co Since I do not put many miles on my car, I asked if I should honor the service sticker date or have it checked sooner. His reply was that I should consider having it serviced every 6 months. More
by jemettler1
Employees Worked With
Chris Evangelista
May 29, 2019
Good service bad visit. I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not I truly recommend this service center. But, I'm still not happy about my last visit. It still feels like something is wrong with my brake system. Not sure what to do. Because, it would be my third time getting it serviced. More
by streets112
Employees Worked With
Chris Evangelista
May 29, 2019
Routing Maintenance Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welc Jerry in service is always welcoming and upfront. I never feel as if they are trying to do extra that isn't needed. The new facility is much more welcoming and user friendly. I always feel like my car is in great hands at Chapman. More
by mywinnie12004
Employees Worked With
May 27, 2019
Impressed I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt pr I have screen a huge change in customer service. I was concerned when we bought our car that I had made a big mistake but since then we have dealt primarily with Mike I feel that we are being dealt with in a honest and up front way...thanks Mike! Keep it up! More
by Kari
Employees Worked With
May 27, 2019
Escape Break Job Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employ Outstanding service and personnel. From the moment I called to the time I picked up my vehicle, there was no issues. The professionalism of the employees definitely shows. More
by brkette1
Employees Worked With
May 27, 2019
Excellent customer service! Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car Very easy to work with. They always contact me before doing any work on my car. I have never felt like unnecessary work was being done on my car. Car is always ready for pickup on the same day. More
by SKEPERLING1
May 27, 2019
They explained everything I know absolutely nothing about cars but they explained every minute detail thoroughly in Lehman’s terms. I knew what each thing I signed was for. I know absolutely nothing about cars but they explained every minute detail thoroughly in Lehman’s terms. I knew what each thing I signed was for. More
by christianwade1
May 26, 2019
Service Excellent service. Completed in a timely manner with all checks. Didn't do more than I asked them to do. Walked me through all needs. Excellent service. Completed in a timely manner with all checks. Didn't do more than I asked them to do. Walked me through all needs. More
by dsleisey
Employees Worked With
Chris Evangelista
May 25, 2019
ReMINIscing From start to finish Zach H. helped make the process seamless. I was able to test drive my car twice to ensure it was the right vehicle for me. Zach i From start to finish Zach H. helped make the process seamless. I was able to test drive my car twice to ensure it was the right vehicle for me. Zach informed me of all of the details pertaining to the car prior to the purchase. I appreciated the thorough information, allowing me to make the best decision for me. On the day of delivery, I was in the building for no more than 30 minutes total. All of my necessary paperwork was prepared ahead of time and ready for me to sign. The staff, in general, is friendly and helpful. While they are a dealership, it shows that they care about their customers. It was clear that they want their customers to make the best decision for their unique circumstance and will work to ensure that occurs. Would recommend, will recommend. More
by kelsey.carmody
