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Chapman Ford Lancaster
Lancaster, PA
1,028 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,028 reviews
May 22, 2019
Easy simple experince Great Experience with Scott Greiner, Jon Webster and Mike Mumma. Easy and simple process changing from one lease to the next! Great Service as always Great Experience with Scott Greiner, Jon Webster and Mike Mumma. Easy and simple process changing from one lease to the next! Great Service as always! More
by amitchell7
Verified Customer
May 21, 2019
Kyle is great to work worth. Kyle spoke to me in a manner that was clear and not derogatory. He always checked in exactly when he said he would. Such a pleasant experience. Kyle spoke to me in a manner that was clear and not derogatory. He always checked in exactly when he said he would. Such a pleasant experience. More
by dunn2071
Employees Worked With
Kyle Rankin
May 21, 2019
Had appointment for state inspection, completed quickly I used the online service to schedule an appointment for the state inspection. I was able to pick and choose a date and time that fit into my schedule I used the online service to schedule an appointment for the state inspection. I was able to pick and choose a date and time that fit into my schedule. I waited for my car, rather than drop it off. The inspection was completed promptly. I was done in less than an hour. Highly recommend this dealer's service department. More
by gs2
Employees Worked With
Chris Evangelista
May 21, 2019
inspection I was pleased with the service I received. The waiting area was very clean and comfortable. I was would tell my friends to go there. I was pleased with the service I received. The waiting area was very clean and comfortable. I was would tell my friends to go there. More
by ANESSA45
Employees Worked With
Chris Evangelista, Patrick Yeaglin
May 21, 2019
State Inspection The inspection was fair, fast, and easy. Service was complete in a timely manner and all necessary details regarding what was found during the inspect The inspection was fair, fast, and easy. Service was complete in a timely manner and all necessary details regarding what was found during the inspection were covered. More
by brians01
Employees Worked With
May 21, 2019
Fast service I made an appointment for an oil change and needed to wait for it. I expected to be there for quite a while and expected there would be other things I made an appointment for an oil change and needed to wait for it. I expected to be there for quite a while and expected there would be other things that needed to be done. At one point I looked up and saw my car waiting there. I thought, gee haven't they even started, yet? But it was finished! No extra things needed to be done. Very fast. Very friendly. Comfortable place to wait, complete with coffee. Couldn't ask for more. More
by GINNYJC
Employees Worked With
May 21, 2019
Know what they're doing, but REALLY expensive . For the major deficiencies that were uncovered I couldn't afford to have Chapman Ford do the work so I am going to work with a local mechanic instea . For the major deficiencies that were uncovered I couldn't afford to have Chapman Ford do the work so I am going to work with a local mechanic instead. More
by smith.5274
Employees Worked With
May 21, 2019
Initial service for F150 My service coordinator (Michael) was very helpful and informed me of what I needed to do since this was the first visit on my new vehicle. My service coordinator (Michael) was very helpful and informed me of what I needed to do since this was the first visit on my new vehicle. More
by brian.bealer
Employees Worked With
May 21, 2019
Great service They were able to fit me in last minute and get me out ahead of schedule. This is the only place I will take my car. They were able to fit me in last minute and get me out ahead of schedule. This is the only place I will take my car. More
by CityGuy
May 21, 2019
Great Service Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done Very pleasant and professional service experience received from Michael & Jerry. From checking in to being notified via text that my vehicle was done to checking out. Would highly recommend them. More
by mtgreiner
