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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
May 21, 2019
Oil change lube and rotation My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry My console indicated that my oil needed to be serviced. So I called and was given a time in the next day .....oil change and lube was set then jerry told me it was time for tire rotation which was done. Was done just under 1 hour! Great service. thank you! More
by Bobtortora2008
Verified CustomerEmployees Worked With
May 21, 2019
Service From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained From the time I walked into the salesroom to buying the car and getting checkups everyone has been courteous and helpful. Everything was explained to me so I could understand what they were doing and answered my questions. More
by HARRISDU5
May 21, 2019
Replace lost key Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. Service team was prompt and courteous. I did not have an appointment but they worked me right in. Waiting area was very clean and comfortable. More
by smpgavalchik
May 20, 2019
Fantastic Team Great team of sales associates. If one was busy another came to support. Didn't feel like a number who wanted to buy a car. Felt appreciated and we Great team of sales associates. If one was busy another came to support. Didn't feel like a number who wanted to buy a car. Felt appreciated and welcomed. More
by zweiankunft
May 20, 2019
Always a great experience! It is always a smooth process of finding the vehicle I want, getting the paperwork done and taking delivery of my new vehicle! Everyone there is frien It is always a smooth process of finding the vehicle I want, getting the paperwork done and taking delivery of my new vehicle! Everyone there is friendly and helpful! They don’t stop working to make you happy with your purchasing decision. More
by webclif23
May 20, 2019
Purchase of a new Ford Explorer Over all was a very positive experience, I'm not one of those people that love shopping for a new car. Scott Greiner was my sales person, and was ver Over all was a very positive experience, I'm not one of those people that love shopping for a new car. Scott Greiner was my sales person, and was very helpful with finding what I was looking. More
by ronk0
May 20, 2019
Happy to say Chapman was close to Home !! They saved me the hassle shopping the net . After the purchase I was curious to see what kind of deal I did receive so I then went to the net . And They saved me the hassle shopping the net . After the purchase I was curious to see what kind of deal I did receive so I then went to the net . And was very pleased that I got a fair deal . Thanks Again ... More
by fcaramanis
April 24, 2019
"Great Experience!" Had a fantastic experience buying my vehicle from Chapman Ford of Lancaster. Ronny Gomez is great to work with. It was a one-stop shop for all of my q Had a fantastic experience buying my vehicle from Chapman Ford of Lancaster. Ronny Gomez is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Ronny Gomez, Jared Meshey and Chapman Ford of Lancaster. More
by Happycustomer!
March 31, 2019
Proud customer I was searching for the perfect jeep for sometime and we stopped in because we spotted "the" Jeep , I Immediately fell in love. It had everything I wa I was searching for the perfect jeep for sometime and we stopped in because we spotted "the" Jeep , I Immediately fell in love. It had everything I wanted and more. Ronny Gomez went above and beyond to help me make my dream jeep happen for me. I could not be more happier with everything the entire staff did for us , The cheesy grin I have is now permanent. More
by JaVa Kell
Employees Worked With
Ronny Gomez
March 22, 2019
Father son cars My parents went here for there car and I happened to be in the market as well and almost made me go here because of the service and I know why. For so My parents went here for there car and I happened to be in the market as well and almost made me go here because of the service and I know why. For someone who did this experience for the first time in my own they mad it so simple and didn't try to "swindle" me. I will remember t his moment and it made me feel very proud of myself More
by Beals09
