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Chapman Ford Lancaster
Lancaster, PA
1,073 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,073 reviews
June 11, 2019
Ronny was great to deal with Definitely would buy for him again. Answered all our questions. Very honest to work with. Will send my friends to buy from him. Rodney Taylor Definitely would buy for him again. Answered all our questions. Very honest to work with. Will send my friends to buy from him. Rodney Taylor More
by Chevrolet 48
June 10, 2019
service everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next ye everything was good. time wise took a little longer .everybody was helpful, first time at new buildingwhich is different but very nice.see you next year More
by AHERSHEY8
Verified CustomerEmployees Worked With
June 10, 2019
Curteous and knowledgeable salesman Made an appointment with Ms. Benjamin only to find out she was off. Confused to why someone would make an appointment knowing they would not be there Made an appointment with Ms. Benjamin only to find out she was off. Confused to why someone would make an appointment knowing they would not be there on that day. Also not given correct info by Ms. Benjamin regarding equity in my lease that was ending. Mr. Greiner was apologetic for both matters regarding Ms. Benjamin. Would have gone to another car dealership had it not been for Mr. Greiner. More
by Charliecat
June 09, 2019
Scott Greiner provided great customer service Scott was personally vested ensuring my parents, Ken and Linda Malehorn, received a new vehicle that met their needs and timing and he did the same as Scott was personally vested ensuring my parents, Ken and Linda Malehorn, received a new vehicle that met their needs and timing and he did the same as I purchased a used vehicle. He provided timely updates, follow-up and followed through. I / we will happily return to and recommend Chapman Ford Lancaster PA to area friends because of Scott. He walked the talk and was a great person to work with. My parents echo my comments. Thank you Scott! More
by jeff.malehorn
Employees Worked With
Scott Greiner
June 08, 2019
Nice people Very busy people but still made time to do there best to help me. Very helpful and not pushing things in my face that I don't need. They make you feel Very busy people but still made time to do there best to help me. Very helpful and not pushing things in my face that I don't need. They make you feel comfortable. More
by directrmb
June 08, 2019
purchase of a new vehicle Mike , Chris and Jon were very helpful and took the time to explain everything about purchasing my new escape, Chris and I went to the Chapman Ford de Mike , Chris and Jon were very helpful and took the time to explain everything about purchasing my new escape, Chris and I went to the Chapman Ford dealership in columbia pa to find the vehicle. I did not expect that. It was a pleasant surprise. I would recommend this dealership to anyone!!!! More
by beabug21980
June 07, 2019
Inspection, warranty replacement part and recall service I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the I recieved professional and curtious service from the service department. It was nice to be provided with a loaner vehicle while my vehicle was in the shop, so that I could get to work as scheduled. Many thanks, Douglas S. Troy More
by dstroy44
Employees Worked With
June 07, 2019
Kyle! I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even I had an unexpected and unwelcome problem and Service Rep Kyle was understanding, empathetic, attentive and helpful!!! I needed a loaner car and even though none were available he somehow arranged one for me! More
by kkcarter02
Employees Worked With
Kyle Ackerman
June 07, 2019
Excellent Service! Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle complet Great communication from my service advisor via text and phone call; services provided as requested and no pressure of other services; vehicle completed in a very timely manner and was cleaned beautifully upon return. More
by MichelleG
Employees Worked With
Chris Evangelista
June 07, 2019
Great Service! I love the new pull-up service area! I pulled my car right up to the service area and they took it from there. Kyle, in the service department, was ve I love the new pull-up service area! I pulled my car right up to the service area and they took it from there. Kyle, in the service department, was very helpful & professional. I took advantage of the courtesy shuttle Chapman offers. The driver, Lloyd, was timely and professional as well! Great experience. More
by Jessica Settle
Employees Worked With
Lloyd, Kyle Ackerman
