Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,097 reviews
July 01, 2019
Jon and the team were awesome! Great experience buying my new explorer! The process was very smooth and not high pressure. Jon listened and responded accordingly to what I was looki Great experience buying my new explorer! The process was very smooth and not high pressure. Jon listened and responded accordingly to what I was looking for. Scott was personable when I picked up the car and Mike was great going through the finance process. More
by Renee S
Verified Customer
June 30, 2019
Service of my F150 Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. More
by cpenoch956
Employees Worked With
June 30, 2019
1st service on 2 vehicles I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. I I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. If that's not testimony on how Great the dealership is, then I dont know what is? The Lancaster Chapman dealership are beyond fantastic and they have some of the best staff i ever dealt with. You guys have a customer for life!!! More
by lexusrd
Employees Worked With
Other Employees :
Ann Thomas, Morgan Benjamin, ZACH HARPIN
June 29, 2019
Explorer purchase Excellent, personable, and genuine sales experience. Scott did a great job of meeting our need both in terms of our desired vehicle and our financial Excellent, personable, and genuine sales experience. Scott did a great job of meeting our need both in terms of our desired vehicle and our financial capabilities. More
by dylanjlewis42
June 28, 2019
Check up Kyle at Chapman was so great and was awesome on his follow up and telling me my options and what the best possible solution was. His customer service Kyle at Chapman was so great and was awesome on his follow up and telling me my options and what the best possible solution was. His customer service was top notch and I’d recommend Chapman Ford and Kyle to anybody! You won’t regret it! More
by timothycon
Employees Worked With
Kyle Ackerman
June 28, 2019
Friendly and communicative Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for in Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for inspection, he was spoke in a positive calming way and helped me to understand the repairs. More
by K.Hildebrandbell
Employees Worked With
June 27, 2019
Corretive Action Jim Mottershead and his team did a better than great job getting the paint fixed on my new ford truck! Thanks for all the effort!! Jim Mottershead and his team did a better than great job getting the paint fixed on my new ford truck! Thanks for all the effort!! More
by mwmx
Employees Worked With
Jim Mottershead, Scott McCann
June 27, 2019
Service advisor Muchael greeted me when I dropped car and recapped what I wanted done. Kept me informed about when car would be ready. Excellent customer service. Muchael greeted me when I dropped car and recapped what I wanted done. Kept me informed about when car would be ready. Excellent customer service. More
by LKISTER
Employees Worked With
June 27, 2019
Great Service! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! More
by Jim Frysinger
Employees Worked With
June 27, 2019
Repair of Front End and Alignment We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an a We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an appointment. Jerry contacted me Monday morning, got some more details and got a mechanic engaged asap. Problem was diagnosed quickly, parts ordered, and fixed within 24-hours...recall without an appointment. Great to have the car back and working properly! More
by PATERJA
Employees Worked With
