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Chapman Ford Lancaster

Lancaster, PA

4.9
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone. Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process. A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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1485 Manheim Pike

Lancaster, PA

17601

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Showing 1,014 reviews

May 22, 2019

Very helpful! Turned out I had a very simple problem to fix and my bill was quite fair. They explained things to me in a way I could understand and answered all my More

by Stephanie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I did speak to other people, but I don't know their names
May 22, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words, Stephanie! We truly appreciate it and look forward to your next visit!

May 22, 2019

State inspection I’ve been using Chapman Ford of Lancaster for all of my car needs and it’s been my easiest, best maintenance experience ever. I highly recommend them. More

by cdn86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and look forward to your next visit!

May 22, 2019

Everything is just wonderfully great. The service is excellent, the people are great. It's a nice wholesome environment. It's always a pleasure for me to in and have service done to my More

by HAMPTON.EUGENE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Tufano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and look forward to your next visit!

May 22, 2019

Great Service Went looking for a new car and chose Chapman. Great experience and Scott was a great help throughout the process. Highly recommend! Follow up after th More

by casams1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mumma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Greiner
May 22, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and look forward to your next visit!

May 22, 2019

Excellent!! Excellent experience. Everyone was very nice and helpful. Transaction went very smooth. I always recommend Scott Greiner to my friends. He always goes More

by rwconst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Greiner
May 23, 2019 -

Chapman Ford Lancaster responded

Thank you! We truly appreciate your kind words and look forward to your next visit!

May 22, 2019

Excellent Service It was fast, easy, and a great atmosphere to be in and around. Everyone was friendly and very helpful. I had service done to my truck while I bought o More

by Dunloplc10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Deshong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Meshey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Greiner
May 22, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and look forward to your next visit!

May 22, 2019

Easy simple experince Great Experience with Scott Greiner, Jon Webster and Mike Mumma. Easy and simple process changing from one lease to the next! Great Service as always More

by amitchell7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Mummau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Greiner
May 23, 2019 -

Chapman Ford Lancaster responded

Thank you! We truly appreciate you taking the time to give us your feedback!

May 21, 2019

Kyle is great to work worth. Kyle spoke to me in a manner that was clear and not derogatory. He always checked in exactly when he said he would. Such a pleasant experience. More

by dunn2071
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Rankin
May 21, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and hope to see you again soon!

May 21, 2019

Had appointment for state inspection, completed quickly I used the online service to schedule an appointment for the state inspection. I was able to pick and choose a date and time that fit into my schedule More

by gs2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Evangelista
May 21, 2019 -

Chapman Ford Lancaster responded

Thank you for your kind words! We truly appreciate it and hope to see you again soon!

May 21, 2019

inspection I was pleased with the service I received. The waiting area was very clean and comfortable. I was would tell my friends to go there. More

by ANESSA45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Evangelista, Patrick Yeaglin
May 21, 2019 -

Chapman Ford Lancaster responded

Thank you! We truly appreciate it and look forward to your next visit!

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