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Chapman Ford Lancaster
Lancaster, PA
1,014 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,014 reviews
May 25, 2019
ReMINIscing From start to finish Zach H. helped make the process seamless. I was able to test drive my car twice to ensure it was the right vehicle for me. Zach i From start to finish Zach H. helped make the process seamless. I was able to test drive my car twice to ensure it was the right vehicle for me. Zach informed me of all of the details pertaining to the car prior to the purchase. I appreciated the thorough information, allowing me to make the best decision for me. On the day of delivery, I was in the building for no more than 30 minutes total. All of my necessary paperwork was prepared ahead of time and ready for me to sign. The staff, in general, is friendly and helpful. While they are a dealership, it shows that they care about their customers. It was clear that they want their customers to make the best decision for their unique circumstance and will work to ensure that occurs. Would recommend, will recommend. More
by kelsey.carmody
Verified Customer
May 24, 2019
Service on my Escape My experience taking my 2017 Escape in for inspection and oil change was great. I was taken in promptly and kept advised of progress. My vehicle was d My experience taking my 2017 Escape in for inspection and oil change was great. I was taken in promptly and kept advised of progress. My vehicle was done quickly and completed as asked. More
by blackdog09
Employees Worked With
Scott McCann
May 24, 2019
Easy in-easy out. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. I was early for my appointment, but was taken right in. The service was fast and courteous. I have never been unsatisfied with service here. More
by dklingpack316
Employees Worked With
May 24, 2019
Smiling and Flattering while handing you the bill Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is re Communication is great - the Service reps call you to discuss the issue and get your permission to proceed - GREAT!----- better yet when the car is ready and,-- as they go over the $300+ bill, they are simultaneously telling you how great the "Older" car is - which is clearly due to the excellent driver! - way to go Chapman - soft soap the news - If only Doctors had the same great be manner! - I have come to know Chapman Ford over the years, and while a year ago the Employees seemed tense - they are now a happy bunch - They know my name - they take me to work and pick me up! love this place...…………... More
by Charlie
Employees Worked With
Other Employees :
THE AWESOME DRIVER WHO TAKES ME TO WORK!!!, Chris Evangelista
May 24, 2019
Complex problem simple solution. My mechanic could not figure out what was wrong with my truck. Took it to Chapman's and they solved the issue quickly and simply. My mechanic could not figure out what was wrong with my truck. Took it to Chapman's and they solved the issue quickly and simply. More
by gellmanj40
Employees Worked With
Kyle Ackerman
May 23, 2019
Best service department anywhere This dealership has the best staff anywhere. I’m 73 and i’ve owned a lot of cars. I have never been treated better or received better service, from th This dealership has the best staff anywhere. I’m 73 and i’ve owned a lot of cars. I have never been treated better or received better service, from the moment you walk in the door until you leave. More
by goydagang
Employees Worked With
Scott Greiner, Kyle Ackerman
May 23, 2019
Repair of the IWE system in my truck. Excellent job. I took my truck in for the repair of the front IWE system. The service was excellent and the price was very fair. It is very evident to me that your o I took my truck in for the repair of the front IWE system. The service was excellent and the price was very fair. It is very evident to me that your organization is committed to customer service. Nicely done. More
by CHRISMAT34
Employees Worked With
Chris Evangelista
May 23, 2019
Ford service It was easy to schedule service and inspection for my car. I drove right into the service bay and dropped my keys, registration and insurance cards. T It was easy to schedule service and inspection for my car. I drove right into the service bay and dropped my keys, registration and insurance cards. The service tech texted me throughout the process. Beautiful new building complete with restrooms, tv and coffee. What’s not to love? More
by c-llewis
Employees Worked With
Scott McCann
May 23, 2019
Great experience, great staff, easy purchase.. Excellent experience, Chris was great. The purchase, trade in, and review of the new vehicle was all done very well. I would highly recommend the sa Excellent experience, Chris was great. The purchase, trade in, and review of the new vehicle was all done very well. I would highly recommend the sales team and dealership! More
by seanlichty
Employees Worked With
Christopher Slack
May 23, 2019
Extremely pleased and would HIGHLY recommend!! I have been to other local dealerships over thebyears and was looking for a change... Chapman Ford is exactly what I was seeking. Excellent, thorough, I have been to other local dealerships over thebyears and was looking for a change... Chapman Ford is exactly what I was seeking. Excellent, thorough, fast service. Extremely friendly staff that explained everything easily for me to understand. I picked up my Ford Focus and feel like it is brand new again! Kyle and the service team there are the best! We will definitely continue coming to Chapman! More
by Slhayes1085
Employees Worked With
Kyle Ackerman
