Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,097 reviews
July 04, 2019
Wheel replacement I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank yo I got a wheel replaced on my 2012 F150. It was replaced and the appointment didn’t take very long. Everyone was very friendly and courteous, thank you. More
by nittanyfan57
Verified CustomerEmployees Worked With
July 04, 2019
Pleasant, Quick and Comfortable while I wait. I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very c I called and asked to change my appointment to an earlier one and they changed it with no problem. They took my car and the waiting room was very comfortable with hot tea and surprised it was only an hour wait. Very pleased with my Chapman Ford Service Advisor Chris Evangelista he informed of everything taking place and it was a pleasant experience. Thank You, Debra Zook Originally Mike Tufano sold us our car a year ago and when I saw him he is always so nice to talk to also. It's nice they remember you and talk with you. More
by johnjzook
July 04, 2019
Accomodating Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. Used their web site to add athevworks to my previously booked inspection. They accommodated my request when my husband took the car in the next day. More
by Jbleecher
Employees Worked With
Kyle Ackerman
July 03, 2019
Getting too expensive for oil change I used to pay slightly over 40 dollars and now closer to 70 dollars to change oil and rotate tires, may have to start doing it myself. I used to pay slightly over 40 dollars and now closer to 70 dollars to change oil and rotate tires, may have to start doing it myself. More
by raymondfritzinger
Employees Worked With
Kyle Ackerman
July 03, 2019
Well oiled machine Had the opportunity to lease a new vehicle and shopped several dealerships and several brands. After much research I new what I wanted and a made inqu Had the opportunity to lease a new vehicle and shopped several dealerships and several brands. After much research I new what I wanted and a made inquires at a few Ford dealerships... Chapman Ford had the service that I was looking for. John Meshey and Mike Mumma did a great Job with understanding my wants and needs, then moved over to finance department and Jared Meshey that did a great job breaking down the numbers.... Team effort and a Team Win.. Thanks to All. More
by sdercole
July 03, 2019
Great experience and fast service for what I wanted. Took care of us and our needs in a time frame that we needed. Knowledge of the vehicle we wanted and experience and fast service for what I wanted. Took care of us and our needs in a time frame that we needed. Knowledge of the vehicle we wanted and helped us into that vehicle quickly. Everything was in order when we arrived for pick up and paperwork was ready to go. Communication was good. More
by jkmorant
July 03, 2019
inspection-oil changee Inspection and oil change were done quickly. When I arrived to pickup my truck Mike had it waiting inside ready to go. very pleasant experience. Inspection and oil change were done quickly. When I arrived to pickup my truck Mike had it waiting inside ready to go. very pleasant experience. More
by strick270
Employees Worked With
July 03, 2019
Service was really good I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. I did so because they do good work. If I didn't think so, I would have said differently, there for that is reason for the rating that was given. More
by SUNDAYSTORM
Employees Worked With
John Meshey
July 03, 2019
Treated me like family From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made From drop off to pick up, I was informed throughout the entire process. Great honest service with a top notch staff. Mike T. The service Manager made sure I was happy from start to finish. More
by shawnjacobs
Employees Worked With
July 01, 2019
Quick and smooth transaction Good friendly help Knowledgable sales team No surprises or misrepresentation Worked with me to find the vehicle i wanted Fair price for new truck Good friendly help Knowledgable sales team No surprises or misrepresentation Worked with me to find the vehicle i wanted Fair price for new truck and trade in More
by BYERSBEAK
